My LER

Customer Service Associate

Wawa

Full-timeIn person

Posted

May 30, 2026

Closes

Aug 28, 2026

Job Description

Customer Service Associate at Wawa

Skills & Competencies

Skills relevant to this opportunity

  • Account lookups and identity verification — perform per company script across the standard contact channels.
  • Customer-facing tone and pacing — deliver consistently within the first month under QA review.
  • Knowledge-base articles for common questions — read, paraphrase, and apply during a call without dead air.
  • Ticketing-system data entry — log calls accurately to the company's CRM schema.
  • Hold-and-transfer procedures — execute correctly when an issue exceeds tier-1 scope.
  • Common script paths (returns, billing questions, password resets) — follow to resolution on familiar issues.