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Overnight Guest Service Agent (Casual), Vacation Ownership at Ocean Tower - Hilton Waikoloa Village

Hilton

Full-timeIn person

Posted

May 30, 2026

Closes

Aug 28, 2026

Job Description

Overnight Guest Service Agent (Casual), Vacation Ownership at Ocean Tower - Hilton Waikoloa Village at Hilton

Skills & Competencies

Skills relevant to this opportunity

  • Passenger identity and destination records — review and reconcile documentation independently to issue boarding passes for multi-leg itineraries.
  • Lost or delayed baggage reports — trace misdirected luggage using airline tracking systems and update customers with status information.
  • Cargo and baggage routing — check items against manifest data and direct passengers to correct loading zones without constant oversight.
  • Customer travel preferences — confer with travelers to assess seating, routing, and service needs and match available options accordingly.
  • Space availability and booking — determine seat or reservation availability across multiple dates and confirm assignments using scheduling software.
  • Travel insurance and ancillary documents — assemble and issue policies, vouchers, and itinerary packages accurately for routine and connecting trips.