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Probation/Parole Officer-CRV Center

State of North Carolina

Full-timeIn person

Posted

Jun 1, 2026

Closes

Aug 30, 2026

Job Description

Probation/Parole Officer-CRV Center at State of North Carolina

Skills & Competencies

Skills relevant to this opportunity

  • Outbound solicitation calls — conduct a consistent daily volume of calls to businesses and individuals with minimal supervisor oversight, adapting tone to each contact.
  • Customer order processing — obtain payment and account information and enter completed orders into CRM software accurately and independently.
  • Follow-up correspondence — telephone or draft email responses to customers to address post-sale inquiries and reinforce initial sales contacts without prompting.
  • Contact and account records — maintain organized and up-to-date logs of prospects, purchases, and account activity using spreadsheet and CRM tools.
  • Product knowledge application — explain features, pricing, and benefits beyond the base script to answer non-routine customer questions during live calls.
  • Persuasion techniques — apply practiced influence strategies to move hesitant prospects toward a purchase decision or donation commitment on outbound calls.