San Antonio 26 (IH35/FM 3009) Service - Customer Service Assistant - Part-Time
HEB
Part-timeIn person
Posted
May 23, 2026
Closes
Aug 21, 2026
Job Description
San Antonio 26 (IH35/FM 3009) Service - Customer Service Assistant - Part-Time at HEB
Skills & Competencies
Skills relevant to this opportunity
- Account lookups and identity verification — perform per company script across the standard contact channels.
- Customer-facing tone and pacing — deliver consistently within the first month under QA review.
- Knowledge-base articles for common questions — read, paraphrase, and apply during a call without dead air.
- Ticketing-system data entry — log calls accurately to the company's CRM schema.
- Hold-and-transfer procedures — execute correctly when an issue exceeds tier-1 scope.
- Common script paths (returns, billing questions, password resets) — follow to resolution on familiar issues.