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Service Coordinator

Carrier

Full-timeIn person

Posted

Jun 8, 2026

Closes

Sep 6, 2026

Job Description

Service Coordinator at Carrier

Skills & Competencies

Skills relevant to this opportunity

  • Multi-channel coverage (phone, chat, email simultaneously) — handle a routine queue without quality loss.
  • Customer objections and negotiation requests — handle within authority limits without escalating routinely.
  • Cross-sell and retention scripts — apply naturally on appropriate calls to hit team metrics.
  • Recurring escalation patterns — recognize early and route to the right specialist team.
  • Soft-skills techniques (empathy statements, paraphrase, summary close) — apply reliably during difficult calls.
  • QA scorecards and call-coaching feedback — incorporate consistently to maintain quality targets.