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  1. Programs
  2. Professional Collection Specialist (PCS)

Professional Collection Specialist (PCS)

ACA International

Certification

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Learn essential compliance requirements and negotiation skills to show consumers, clients, and colleagues your dedication to collecting effectively and respectfully in compliance with the Fair Debt Collection Practice Act (FDCPA).

Format

Hybrid

Eligibility Calculator

Which aid programs apply to this program?

Record QualityEligibility Calculators
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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

Target Audience - Collectors - Anyone with consumer interactions - Anyone new to the collection industry

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

No locations specified.

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

  • Apply essential compliance requirements to conduct consumer interactions in alignment with the Fair Debt Collection Practices Act (FDCPA)
  • Use effective negotiation skills to collect respectfully and professionally across varied consumer situations
Career Pathways

Occupations this program prepares you for

  • Bill and Account Collectors43-3011.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certification)

  • Overdue accounts — monitor and prioritize independently using automated collections and categorization software across a full portfolio.
  • Customers with delinquent balances — contact by telephone or in person to solicit payment with reduced oversight in a high-volume collections center.
  • Repayment schedules — arrange and document based on individual customer financial situations, following departmental guidelines.
  • Account status updates — record consistently and accurately in CRM and accounting software to maintain current collection case files.
  • Customer objections and payment disputes — address by applying active listening and social perceptiveness skills during live account resolution calls.
  • Debt repayment strategies — advise customers on by explaining available options, timelines, and consequences in clear, plain language.
  • Sales and credit contract terms — review with customers to clarify overdue obligations and negotiate partial or full payment agreements.
  • Written correspondence for collection cases — compose and send using appropriate professional tone and document management software.
  • Payment processing transactions — complete accurately using point-of-sale or accounting software when customers agree to pay during contact.
  • Personal account workload — manage by tracking call outcomes, follow-up deadlines, and case statuses using time accounting software.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
77.9%
Placement Rate
Not reported