Hotel Operations

ACCS Innovation Center

Course

Format

In-Person

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Program Pathways

Credentials this program stacks toward

No program pathways.

Program Details

Detailed information about this program

We currently offer this Hotel Operations training course online, so students can learn at their own pace, on their own schedule, using a self-paced, online, and interactive learning approach. After each lesson, participants must take a quiz and score 80% or greater. Upon completing the online portion, students may then complete the hands-on portion of the course at any of our Community Colleges around the state. Begin a strong foundation in hotel services by learning to manage, market, and serve well in the hotel and recreation industry. Explore all angles of customer service, including how to effectively motivate hotel employees, standardize professional conduct, and minimize customer service issues. Learn more about the laws and regulations that affect accommodations and recreational services within facilities management, including protocol regarding housekeeping and janitorial staff. Upon successfully completing both online and hands-on portions of the course, a participant will receive an ACCS credential. This credential may be applied toward credit courses at their local Community College.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

Hotel Operations

ACCS Innovation Center

Course

Format

In-Person

Eligibility Calculator

Which aid programs apply to this program?

Record Quality Eligibility Calculators

Skills & Competencies

Skills developed through this program

Attention to Detail: The ability to pay attention to details and ensure that everything is accurate and properly done is important in any role in a hotel or resort. This may involve checking reservations, verifying guest information, and ensuring that the property is clean and well-maintained.
Communication Skills: The ability to communicate effectively with guests, team members, and other stakeholders is important in any role in a hotel or resort. This includes the ability to listen carefully, speak clearly, and write concisely.
Customer Service Skills: The ability to interact with guests in a friendly, professional, and helpful manner is essential in any role in a hotel or resort. This includes responding to guests' inquiries and complaints, providing information about the property and local area, and resolving any issues that may arise.
Interpersonal Skills: The ability to work effectively with others and to build positive relationships with team members, guests, and other stakeholders is important in any role in a hotel or resort. This includes the ability to work well in a team, to be flexible and adaptable, and to handle conflicts in a professional manner.
Leadership Skills: Some roles in a hotel or resort may require the ability to lead and manage a team. This includes setting goals, delegating tasks, and providing guidance and support to team members.
Problem-Solving Skills: The ability to think critically and creatively, and to identify and resolve problems as they arise, is important in any role in a hotel or resort. This may involve working with guests to resolve issues, coordinating with team members and other departments to solve problems, and coming up with innovative solutions to challenges.

Career Pathways

Occupations this program prepares you for