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  1. Programs
  3. ARC Specialist Training and Certification

ARC Specialist Training and Certification

Airlines Reporting Corporation

Certification

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

The ARC Specialist Training and Certification program gives travel professionals an opportunity to develop their knowledge of ARC's capabilities.

Cost

$550Show moreShow less

Format

Online

Eligibility Calculator

Which aid programs apply to this program?

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

The ARC Specialist is an individual who has demonstrated the knowledge of ARC's Area Settlement Plan (ASP) by passing the ARC Specialist Certification examination. All individuals who successfully pass the exam receive a certificate and the “ARC Specialist” designation. ARC offers training to help prepare you for the certification exam. - The training curriculum and exam cover all aspects of ARC's settlement process. - The exam and training program are offered online or in a classroom environment. (The exam is administered on the final day of the classroom training. The online exam must be completed within 90 of online registration.) - The exam must be completed within 90 minutes. This is applicable to both the classroom and online format. - A passing score is 70% or higher.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

No locations specified.

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

  • Knowledge of ARC's core settlement tools, products and services—and how to apply them to your agency
  • Apply knowledge of ARC’s Area Settlement Plan to manage agency ticketing, sales reporting, and settlement functions effectively
  • Use ARC tools such as Interactive Agent Reporting, Memo Manager, and My ARC to support accurate reporting and efficient agency operations
  • Retrieve, process, and manage agency documents and transactions through ARC systems including DRS, EDMs, and ARC Pay
Career Pathways

Occupations this program prepares you for

  • Reservation and Transportation Ticket Agents and Travel Clerks43-4181.00
  • Counter and Rental Clerks41-2021.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certification)

  • Passenger identity and destination records — review and reconcile documentation independently to issue boarding passes for multi-leg itineraries.
  • Lost or delayed baggage reports — trace misdirected luggage using airline tracking systems and update customers with status information.
  • Cargo and baggage routing — check items against manifest data and direct passengers to correct loading zones without constant oversight.
  • Customer travel preferences — confer with travelers to assess seating, routing, and service needs and match available options accordingly.
  • Space availability and booking — determine seat or reservation availability across multiple dates and confirm assignments using scheduling software.
  • Travel insurance and ancillary documents — assemble and issue policies, vouchers, and itinerary packages accurately for routine and connecting trips.
  • Special-needs passenger coordination — arrange wheelchair escorts, pre-boarding queues, and accessibility accommodations with moderate independence.
  • PA system communications — compose and broadcast timely arrival, departure, and delay announcements using clear, regulated language.
  • Calendar and scheduling tools — manage daily booking queues and appointment slots to reduce customer wait times at peak periods.
  • Customer complaints — listen actively and apply judgment to resolve common ticketing discrepancies within established service guidelines.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported