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My LER
My LER
  1. Programs
  3. Customer Service

Customer Service

Alabama Training Network

Course

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

What do customers want?

Duration

2 Hours

Format

Hybrid

Eligibility Calculator

Which aid programs apply to this program?

Record QualityEligibility Calculators
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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

What do customers want? What are customers entitled to? What are internal customers? How do I plan for good customer service? How do I deal with difficult customers? All of these questions are discussed and answered with practical guidelines for delivering quality customer service inside and outside the organizaiton.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Alabama

    Alabama

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

  • Deliver Quality Customer Service In Organizations
  • Manage Difficult Customer Interactions
  • Apply Customer Service Principles Internally And Externally
Career Pathways

Occupations this program prepares you for

  • Customer Service Representatives43-4051.00
  • Retail Salespersons41-2031.00
  • General and Operations Managers11-1021.00
  • Management Analysts13-1111.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: emerging (Level 1)(based on Course)

  • Account lookups and identity verification — perform per company script across the standard contact channels.
  • Customer-facing tone and pacing — deliver consistently within the first month under QA review.
  • Knowledge-base articles for common questions — read, paraphrase, and apply during a call without dead air.
  • Ticketing-system data entry — log calls accurately to the company's CRM schema.
  • Hold-and-transfer procedures — execute correctly when an issue exceeds tier-1 scope.
  • Common script paths (returns, billing questions, password resets) — follow to resolution on familiar issues.
  • Compliance disclosures (recording notice, do-not-call) — deliver verbatim per regulatory requirements.
  • Personal-info handling (PHI, PCI) — apply the company's privacy posture in every interaction.
  • Tone-of-voice corrections from QA — incorporate within one coaching cycle.
  • Schedule adherence (login, breaks, ACW) — meet within the team's stated targets.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported