Diploma in Hospitality Management

Alison

Micro-CredentialCIP: 52.0901

Provides comprehensive knowledge of the hospitality industry| including hotel management| customer service| and operations.

Program Pathways

Credentials this program stacks toward

No program pathways.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

My LER

Diploma in Hospitality Management

Alison

Micro-CredentialCIP: 52.0901

Provides comprehensive knowledge of the hospitality industry| including hotel management| customer service| and operations.

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-9179.02

Skills

CoordinationSpeakingActive ListeningCritical ThinkingService OrientationReading ComprehensionSocial PerceptivenessManagement of Personnel ResourcesMonitoringWritingJudgment and Decision MakingNegotiation

Knowledge

Customer and Personal ServiceAdministration and ManagementEnglish LanguageEducation and TrainingPersonnel and Human ResourcesAdministrativeMathematicsComputers and ElectronicsFood Production

Abilities

Oral ComprehensionOral ExpressionProblem SensitivityDeductive ReasoningSpeech RecognitionSpeech ClarityWritten ComprehensionWritten ExpressionInductive ReasoningFluency of IdeasInformation OrderingSelective AttentionNear Vision

Tasks

Respond to customer inquiries or complaints.
Schedule guest appointments.
Maintain client databases.
Maintain wellness- and fitness-related schedules, records, or reports.
Develop or coordinate fitness and wellness programs or services.
Recommend or approve new program or service offerings to promote wellness and fitness, produce reven
Direct or coordinate an organization's financial or budget activities to fund operations, maximize i
Confer with board members, organization officials, or staff members to discuss issues, coordinate ac
Prepare budgets for approval, including those for funding or implementation of programs.
Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Participate in financial activities, such as the setting of room rates, the establishment of budgets
Confer and cooperate with other managers to ensure coordination of hotel activities.
Plan, organize, or lead group activities for customers, such as exercise routines, athletic events,
Plan programs of events or schedules of activities.
Talk to coworkers using electronic devices, such as computers and radios.
Count money and make bank deposits.
Establish standards for personnel performance and customer service.
Keep records required by government agencies regarding sanitation or food subsidies.

Technology

Data base user interface and query softwareDocument management softwareHuman resources softwareSpreadsheet softwareOffice suite softwareElectronic mail softwareAccounting softwareWeb page creation and editing softwareContent workflow softwareEnterprise application integration softwareFacilities management softwareFinancial analysis softwareCustomer relationship management CRM softwarePresentation softwareOperating system softwareTime accounting softwareObject or component oriented development softwareInventory management softwareAnalytical or scientific softwarePoint of sale POS software

Tools

Desktop computersElectronic cash registersLaser facsimile machinesMulti-line telephone systemsPayment processing terminalsPersonal computersTablet computersAutomated external defibrillators AEDAutomatic blood pressure cuffsBody fat calipersComputer laser printersElliptical trainersEmergency medical aid kitsExercise treadmillsFree weightsHeight measurement rulersLaptop computersLower body weight machinesManual blood pressure cuffsMeasuring tapesStationary exercise bicycles10-key calculatorsCash registersCredit card processing machinesHandheld computersPrivate automatic branch exchange PABX systemsVoice mail systemsComputerized cash registersLaser printersNotebook computers

Work Values

IndependenceRelationshipsAchievementRecognitionWorking ConditionsSupport

Career Pathways

Occupations this program prepares you for