Certified Front Desk Representative (CFDR)
American Hotel & Lodging Educational Institute (AHLEI)
The Certified Front Desk Representative (CFDR) certification is supported by the Skills, Tasks and Results Training® (START) for Front Desk Representative. The online program offers general hospitality knowledge and soft skills training needed in the hospitality industry
Duration
Not specified
Credits
Not specified
Cost
$60.00
Format
Online
What You'll Learn
AI-generatedKey competencies developed through this program
- Hands-onPerform guest check-in and check-out procedures using property management systems with guidance.Developing
- MindsetEngage with guests to provide courteous and professional service in diverse hospitality settings while managing multiple requests.Developing
- KnowledgeApply problem-solving techniques to resolve guest concerns following established service recovery protocols.Developing
- Hands-onHandle cash, credit card, and payment transactions accurately while maintaining security procedures.Developing
- MindsetRespect cultural differences and diverse guest needs when delivering personalized hospitality services.Developing
- Hands-onOperate telephone systems and reservation software to manage bookings and guest communications efficiently.Developing
- MindsetAccept responsibility for maintaining professional appearance and conduct consistent with hospitality industry standards.Developing
- KnowledgeDemonstrate effective communication skills in written and verbal formats when coordinating with guests and departmental staff.Developing
- KnowledgeDescribe hospitality industry operations and service standards in front desk and guest-facing environments.Emerging
- KnowledgeExplain hotel amenities, services, and local area information to assist guests in making informed decisions.Emerging
Skills developed through this program
- Identify equipment and systems used by front desk staff in a hospitality environment
- Apply key control procedures to maintain security at the front desk
- Execute pre-arrival, check-in, and departure processes for hotel guests
- Apply sales and upselling techniques at the front desk to support hotel revenue
Occupations this program prepares you for
Detailed information about this program
The Certified Front Desk Representative (CFDR) certification is supported by the Skills, Tasks and Results Training® (START) for Front Desk Representative. The online program offers general hospitality knowledge and soft skills training needed in the hospitality industry. Also provided are concise instructions for training new or prospective employees on how to perform 16 key tasks correctly. These include: Identifying equipment and systems used by front desk staff Understanding the importance of key control Identifying the steps and tasks involved in pre-arrival, check-in and departure Demonstrating effective sales and upselling techniques used by the front desk The online program includes: Six-month online access to START program from date of course launch Access to online certification exam Successful candidates who complete the START program and pass the 30-multiple-choice-question exam with a score of 70% or higher will achieve certification.
What you need to earn this credential
No requirements listed.
Eligible funding programs
No funding information available.
Scholarships
No scholarships listed.