Certified Guestroom Attendant | American Hotel and Lodging Educational Institute (AHLEI)

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 39-3093.00

Skills

SpeakingActive ListeningService OrientationSocial Perceptiveness

Knowledge

Customer and Personal ServiceEnglish Language

Abilities

Speech RecognitionOral ComprehensionSpeech ClarityOral ExpressionProblem SensitivityTrunk StrengthNear VisionWritten ComprehensionWritten ExpressionDeductive Reasoning

Tasks

Provide towels and sheets to clients in public baths, steam rooms, and restrooms.
Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bath
Check supplies to ensure adequate availability, and order new supplies when necessary.
Maintain or repair athletic equipment.

Technology

Web page creation and editing softwareSpreadsheet softwareInventory management softwareOffice suite softwareWord processing software

Tools

Desktop computersDust mopsFloor scrubbing machinesIndustrial clothes dryersIndustrial vacuum cleanersLight commercial washing machinesPersonal computersPool vacuumsPush broomsWasher extractorsWet mops

Work Values

RelationshipsSupportIndependenceWorking ConditionsAchievementRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium39-3093.00	Locker Room, Coatroom, and Dressing Room Attendants	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: emerging (Level 1)(based on Micro-Credential)

Towels and sheets — distribute to clients under direct supervision in a public bath or steam room facility.
Locker assignments — follow a supervisor-provided system to assign dressing room space to incoming patrons.
Facility rules — recognize and recite posted regulations to patrons entering an athletic or bathing establishment.
Supply levels — check stock of towels, toiletries, and linens when prompted by a supervisor or shift checklist.
Lost-and-found items — collect and tag found articles according to established facility procedures.
Floor and locker area — sweep, mop, and wipe surfaces following a structured cleaning schedule.
Customer greetings — respond to basic patron inquiries about facility location and hours using provided scripts.
Guest complaints — identify patron dissatisfaction and refer issues to a supervisor without delay.
Safety hazards — recognize obvious risks such as wet floors or overcrowding and report them to a supervisor.
Office suite software — enter basic locker assignment or attendance data into a template under guidance.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.