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  1. Programs
  2. Certified Hospitality Revenue Manager (CHRM)

Certified Hospitality Revenue Manager (CHRM)

American Hotel and Lodging Educational Institute (AHLEI)

Certification

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Hospitality revenue managers know how to calculate cost-effective solutions to maximize property performance. Prove your forecasting and revenue management skills with the Certified Hospitality Revenue Manager (CHRM®) certification.

Cost

$398.00Show moreShow less

Format

Online

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Program Details

Detailed information about this program

Hospitality revenue managers know how to calculate cost-effective solutions to maximize property performance. Prove your forecasting and revenue management skills with the Certified Hospitality Revenue Manager (CHRM®) certification. Excel in your current position, move further toward your career goals and get recognition as one of the best in your profession with CHRM® certification. The CHRM® exam assesses for the following competencies: Managing Front Office Operations Revenue Management Maximizing Revenue in Hospitality Operations Hospitality Sales and Marketing e-Commerce Forecasting for Revenue Managers Optimal Channel Mix Resource Materials The online study guide contains approximately 40 hours of self-paced review material on key knowledge areas. Prerequisites Qualifying Positions Manage and supervise reservations; 50% or more of duties and responsibilities involve property-level or corporate-level revenue management (yield management) involving the use of PMS, reservation and/or revenue management systems to forecast and implement optimal strategies; including forecasting room revenue and occupancy, analyzing inventories; manage input of data and report generation; manage room block activity; daily room inventory management Time in Position Six months: Supervisor, Manager, Department Head or Executive Certification eliminates time requirement Degree from an accredited academic institution eliminates six months of time requirement How to Obtain Certification Purchase your application, study guide, and exam package Complete and submit your application and supporting documents Upon approval, access resource materials Connect with a proctor to complete your exam

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

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Scholarships

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Locations

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Skills & Competencies

Skills developed through this program

  • Manage front office operations within a hospitality environment
  • Manage and supervise reservations within a hospitality property
  • Apply revenue management strategies to optimize property-level financial performance
  • Forecast room revenue and occupancy using revenue management systems
  • Analyze room inventories to implement optimal revenue strategies
  • Manage room block activity within a property
Career Pathways

Occupations this program prepares you for

  • Lodging Managers11-9081.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certification)

  • Guest complaints and service recovery situations — resolve independently by applying hotel policy knowledge and active listening within a mid-scale lodging environment.
  • Departmental operating budgets — contribute to the preparation and monitoring of, using financial analysis and spreadsheet software with limited oversight.
  • Cross-departmental coordination activities — facilitate by conferring regularly with housekeeping, food service, and front-desk managers to maintain smooth hotel operations.
  • Staff performance during shifts — observe and document against established KPIs, providing timely feedback to improve adherence to facility procedures.
  • Room rate adjustments and promotional pricing — recommend based on occupancy trend analysis and competitive market data using revenue management tools.
  • Facilities management software — use routinely to schedule preventive maintenance, track work orders, and ensure lodging assets remain operational.
  • New and returning employee training sessions — plan and deliver on service standards, safety protocols, and POS system usage with moderate independence.
  • Customer relationship management software — maintain accurate guest profiles and preferences to support personalized service delivery across repeat visits.
  • Monthly revenue activity reports — analyze and present to senior management, highlighting variances and recommending corrective actions.
  • Vendor negotiations for supplies and services — conduct using persuasion and negotiation skills to secure favorable terms within approved budget parameters.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
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Placement Rate
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