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  1. Programs
  2. Certified Hospitality Supervisor (CHS)

Certified Hospitality Supervisor (CHS)

American Hotel and Lodging Educational Institute (AHLEI)

Certification

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Effective hospitality supervisors know how to lead, manage time and communicate with their staff. Improve your supervisory skills and get recognition for your knowledge, experience and commitment to professionalism by earning the Certified Hospitality Supervisor (CHS) certification.

Format

Online

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

Effective hospitality supervisors know how to lead, manage time and communicate with their staff. Improve your supervisory skills and get recognition for your knowledge, experience and commitment to professionalism by earning the Certified Hospitality Supervisor (CHS) certification. Recognized worldwide, the CHS certification is the highest acknowledgement of professionalism for supervisors in the hospitality industry. The CHS exam assesses for the following competencies: Basics of the Supervisor Role Leadership Time Management Effective Communication Handling Problems and Conflict Conducting Orientation and Training Motivation and Team Building Staffing and Scheduling Improving Employee Performance Prerequisites Qualifying Positions Qualifying supervisor who supervises two or more individuals; has job duties that are at least 20% supervisory and that include tasks such as scheduling, training, interviewing, discipline, inspecting and conducting performance reviews; makes decisions and judgment calls while performing daily duties; and has input on hiring and firing decisions in a department Time in Position Three months: Supervisor, Manager, Department Head or Executive Certification eliminates time requirement Degree from an accredited academic institution eliminates three months of time requirement Preparation Candidates may choose to complete the Supervisory Skill Builders series in preparation for the CHS Exam. You may purchase the training first separately, then apply for the CHS later: Supervisory Skill Builders, Fourth Edition Online Learning Suite Supervisory Skill Builders, Fourth Edition Workbook Package OR You may purchase the CHS application and exam package with the training: CHS: Certified Hospitality Supervisor Application, Supervisory Skill Builders Online Course and Exam (ExamFlex) CHS: Certified Hospitality Supervisor Application and Exam (ExamFlex) How to Obtain Certification Purchase your application, study guide, and exam package Complete and submit your application and supporting documents Upon approval, access resource materials Connect with a proctor to complete your exam

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

No locations specified.

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

  • Communicate effectively with staff and guests in a hospitality environment
  • Conduct orientation and training for new and existing employees
  • Staff and schedule employees to meet departmental productivity objectives
  • Improve employee performance through coaching and feedback
  • Handle problems and conflict in a hospitality workplace
  • Motivate and build teams to support guest service objectives
Career Pathways

Occupations this program prepares you for

  • Lodging Managers11-9081.00
  • First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services39-1014.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certification)

  • Guest complaints and service recovery situations — resolve independently by applying hotel policy knowledge and active listening within a mid-scale lodging environment.
  • Departmental operating budgets — contribute to the preparation and monitoring of, using financial analysis and spreadsheet software with limited oversight.
  • Cross-departmental coordination activities — facilitate by conferring regularly with housekeeping, food service, and front-desk managers to maintain smooth hotel operations.
  • Staff performance during shifts — observe and document against established KPIs, providing timely feedback to improve adherence to facility procedures.
  • Room rate adjustments and promotional pricing — recommend based on occupancy trend analysis and competitive market data using revenue management tools.
  • Facilities management software — use routinely to schedule preventive maintenance, track work orders, and ensure lodging assets remain operational.
  • New and returning employee training sessions — plan and deliver on service standards, safety protocols, and POS system usage with moderate independence.
  • Customer relationship management software — maintain accurate guest profiles and preferences to support personalized service delivery across repeat visits.
  • Monthly revenue activity reports — analyze and present to senior management, highlighting variances and recommending corrective actions.
  • Vendor negotiations for supplies and services — conduct using persuasion and negotiation skills to secure favorable terms within approved budget parameters.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported