Certified Hospitality Supervisor (CHS)
American Hotel & Lodging Educational Institute (AHLEI)
Effective hospitality supervisors know how to lead, manage time and communicate with their staff. Improve your supervisory skills and get recognition for your knowledge, experience and commitment to professionalism by earning the Certified Hospitality Supervisor (CHS) certification.
Duration
Not specified
Credits
Not specified
Cost
Not specified
Format
Online
What You'll Learn
AI-generatedKey competencies developed through this program
- KnowledgeApply supervisory leadership principles when managing hospitality staff in operational settings.Developing
- KnowledgeDemonstrate time management strategies to coordinate multiple tasks and staff schedules in hospitality operations.Developing
- MindsetEngage in effective communication with diverse hospitality staff to facilitate team coordination and service delivery.Developing
- KnowledgeApply problem-solving techniques to resolve operational issues and guest concerns independently.Developing
- MindsetCommit to professional standards and ethical practices in hospitality supervision and guest service.Developing
- KnowledgeOperate staff scheduling and resource allocation systems to maintain efficient hospitality operations.Developing
- KnowledgeDemonstrate staff training and development techniques to enhance team performance and service quality.Developing
- MindsetEngage in conflict resolution with staff and guests while maintaining professionalism and service standards.Developing
- KnowledgeApply quality assurance standards to monitor and maintain hospitality service excellence.Developing
- KnowledgeInterpret operational data and performance metrics to make informed supervisory decisions in hospitality settings.Developing
Skills developed through this program
- Communicate effectively with staff and guests in a hospitality environment
- Conduct orientation and training for new and existing employees
- Staff and schedule employees to meet departmental productivity objectives
- Improve employee performance through coaching and feedback
- Handle problems and conflict in a hospitality workplace
- Motivate and build teams to support guest service objectives
Occupations this program prepares you for
Detailed information about this program
Effective hospitality supervisors know how to lead, manage time and communicate with their staff. Improve your supervisory skills and get recognition for your knowledge, experience and commitment to professionalism by earning the Certified Hospitality Supervisor (CHS) certification. Recognized worldwide, the CHS certification is the highest acknowledgement of professionalism for supervisors in the hospitality industry. The CHS exam assesses for the following competencies: Basics of the Supervisor Role Leadership Time Management Effective Communication Handling Problems and Conflict Conducting Orientation and Training Motivation and Team Building Staffing and Scheduling Improving Employee Performance Prerequisites Qualifying Positions Qualifying supervisor who supervises two or more individuals; has job duties that are at least 20% supervisory and that include tasks such as scheduling, training, interviewing, discipline, inspecting and conducting performance reviews; makes decisions and judgment calls while performing daily duties; and has input on hiring and firing decisions in a department Time in Position Three months: Supervisor, Manager, Department Head or Executive Certification eliminates time requirement Degree from an accredited academic institution eliminates three months of time requirement Preparation Candidates may choose to complete the Supervisory Skill Builders series in preparation for the CHS Exam. You may purchase the training first separately, then apply for the CHS later: Supervisory Skill Builders, Fourth Edition Online Learning Suite Supervisory Skill Builders, Fourth Edition Workbook Package OR You may purchase the CHS application and exam package with the training: CHS: Certified Hospitality Supervisor Application, Supervisory Skill Builders Online Course and Exam (ExamFlex) CHS: Certified Hospitality Supervisor Application and Exam (ExamFlex) How to Obtain Certification Purchase your application, study guide, and exam package Complete and submit your application and supporting documents Upon approval, access resource materials Connect with a proctor to complete your exam
What you need to earn this credential
No requirements listed.
Eligible funding programs
No funding information available.
Scholarships
No scholarships listed.