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  1. Programs
  2. Certified Hospitality Trainer (CHT)

Certified Hospitality Trainer (CHT)

American Hotel and Lodging Educational Institute (AHLEI)

Certification

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Hospitality training skills are in higher demand than ever before. Properties depend on these professionals to properly train their staff to meet regulations and prevent guest complaints and lawsuits. The Certified Hospitality Trainer (CHT®) certification proves you can manage every step in the training process, from assessing training needs to evaluating the results.

Cost

$530.50Show moreShow less

Format

Online

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Program Details

Detailed information about this program

Hospitality training skills are in higher demand than ever before. Properties depend on these professionals to properly train their staff to meet regulations and prevent guest complaints and lawsuits. The Certified Hospitality Trainer (CHT®) certification proves you can manage every step in the training process, from assessing training needs to evaluating the results. Excel in your current position, move further toward your career goals and get recognition as one of the best in your profession with CHT® certification. The CHT® exam assesses for the following competencies: A Case for Training and Development Training and Development as an Investment Assessing Training Needs Instructional Design Training Tools and Techniques Measuring and Evaluating Training and Development Training the Trainers Orientation and Socialization Hourly Employee Training Mentoring Supervisory and Management Development Resource Materials The online study guide contains approximately 40 hours of self-paced review material on key knowledge areas. Prerequisites Qualifying Positions Property-level training director, corporate level training executive or department head at a hospitality company Position Examples Training Director/Manager, Corporate Level Training Executive, HR Director/Manager Time in Position One year Department Head experience: Executive Certification eliminates six months of time requirement Degree from an accredited academic institution eliminates six months of time requirement How to Obtain Certification Purchase your application, study guide, and exam package Complete and submit your application and supporting documents Upon approval, access resource materials Connect with a proctor to complete your exam

Requirements

What you need to earn this credential

Internship/Fieldwork/Practicum Requirements

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

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Locations

Where this program is offered

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Skills & Competencies

Skills developed through this program

  • Articulate the case for training and development within a hospitality organization
  • Apply training and development as an investment strategy within a hospitality organization
  • Assess training needs within a hospitality organization
  • Design instructional content to meet identified training needs
  • Select and apply training tools and techniques in a hospitality environment
  • Measure and evaluate training and development outcomes in a hospitality organization
Career Pathways

Occupations this program prepares you for

  • Lodging Managers11-9081.00
  • Hotel, Motel, and Resort Desk Clerks43-4081.00
  • Training and Development Specialists13-1151.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certification)

  • Guest complaints and service recovery situations — resolve independently by applying hotel policy knowledge and active listening within a mid-scale lodging environment.
  • Departmental operating budgets — contribute to the preparation and monitoring of, using financial analysis and spreadsheet software with limited oversight.
  • Cross-departmental coordination activities — facilitate by conferring regularly with housekeeping, food service, and front-desk managers to maintain smooth hotel operations.
  • Staff performance during shifts — observe and document against established KPIs, providing timely feedback to improve adherence to facility procedures.
  • Room rate adjustments and promotional pricing — recommend based on occupancy trend analysis and competitive market data using revenue management tools.
  • Facilities management software — use routinely to schedule preventive maintenance, track work orders, and ensure lodging assets remain operational.
  • New and returning employee training sessions — plan and deliver on service standards, safety protocols, and POS system usage with moderate independence.
  • Customer relationship management software — maintain accurate guest profiles and preferences to support personalized service delivery across repeat visits.
  • Monthly revenue activity reports — analyze and present to senior management, highlighting variances and recommending corrective actions.
  • Vendor negotiations for supplies and services — conduct using persuasion and negotiation skills to secure favorable terms within approved budget parameters.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported