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  1. Programs
  3. IT Desk Specialist Apprenticeship

IT Desk Specialist Apprenticeship

AOA (Wallace Community College Dothan)

Hybrid Apprenticeship

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

Format

In-Person

Eligibility Calculator

Which aid programs apply to this program?

Record QualityEligibility Calculators
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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Alabama

    Alabama

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-4081.00

Skills

SpeakingSocial PerceptivenessService OrientationActive ListeningCoordinationComplex Problem SolvingReading ComprehensionMonitoring

Knowledge

Customer and Personal ServiceEnglish LanguagePublic Safety and SecurityAdministrativeComputers and Electronics

Abilities

Oral ComprehensionOral ExpressionSpeech RecognitionSpeech ClarityProblem SensitivityNear VisionWritten ComprehensionWritten ExpressionDeductive ReasoningInformation Ordering

Tasks

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.

Technology

Facilities management softwareInstant messaging softwareFinancial analysis softwareWeb page creation and editing softwareData base user interface and query software

Tools

Automated call distributors ACDAutomated telephone answering systemsCentrex phone consolesOn hold playersPersonal computersPrivate automatic branch exchange PABX systemsSteam cleaning equipmentTelephone call identification systemsVacuum cleanersVoice mail systems

Work Values

RelationshipsSupportIndependenceAchievementRecognitionWorking Conditions
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium43-4081.00Hotel, Motel, and Resort Desk Clerkstitle_inference$34,270 median$44,720 top+3.71%990
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: emerging (Level 1)(based on Hybrid Apprenticeship)

  • Guest greeting and room assignment — follow scripted check-in procedures under direct supervisor guidance at a hotel front desk.
  • Room keys and bellhop instructions — issue and communicate under close supervision during a standard shift at a limited-service property.
  • Reservation records — enter and retrieve basic booking information using property management software with step-by-step direction from a trainer.
  • Guest payment methods — verify credit cards and collect payment using established procedures under direct oversight at the front desk.
  • Housekeeping and maintenance contacts — relay guest-reported problems to the appropriate department by phone or messaging software during a supervised shift.
  • Room availability records — update room status manually or in the computer system following a checklist provided by a senior clerk.
  • Guest charges — post standard room and incidental fees to guest ledgers using front-desk software under direct supervision.
  • English language communication — use clear spoken and written English to respond to routine guest inquiries at a hotel lobby desk.
  • Check-out account review — walk guests through posted charges using a printed or on-screen folio with assistance from a senior colleague.
  • Front-desk software navigation — locate reservation details and guest profiles in property management software during guided on-the-job training.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported