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  1. Programs
  3. Administrative Support

Administrative Support

Arkansas Northeastern College

CertificateCIP: 52.0401

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

The Technical Certificate in Administrative Support prepares an individual to provide administrative support to office managers, administrative assistants, and other office personnel. It builds on the Certificate of Proficiency in Clerical Support and provides more advanced software application skills, basic accounting skills, and enhanced customer service skills.

Credits

25 credits

Dates

Since Jul 2016

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

Visit Program Website
Locations

Where this program is offered

  • Blytheville, Arkansas

    2501 S Division, Blytheville, Arkansas, 72316-1109

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-6014.00

Skills

Active ListeningSpeakingReading ComprehensionWritingCoordinationMonitoringSocial PerceptivenessCritical ThinkingService OrientationTime ManagementInstructing

Knowledge

AdministrativeEnglish LanguageCustomer and Personal ServiceAdministration and ManagementComputers and ElectronicsPersonnel and Human Resources

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionSpeech RecognitionSpeech ClarityInformation OrderingProblem SensitivityDeductive ReasoningNear VisionInductive Reasoning

Tasks

  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate i
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons accor
  • Create, maintain, and enter information into databases.
  • Manage and maintain executives' schedules.
  • Make travel arrangements for executives.
  • Prepare invoices, reports, memos, letters, financial statements, and other documents, using word pro
  • Keep track of employees' time.
  • Process, verify, and maintain personnel related documentation, including staffing, recruitment, trai
  • Record data for each employee, including such information as addresses, weekly earnings, absences, a
  • Explain company personnel policies, benefits, and procedures to employees or job applicants.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to q
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated

Technology

Document management softwareGraphics or photo imaging softwareWeb page creation and editing softwareDesktop publishing softwareHuman resources softwareData base user interface and query softwareWord processing softwareAccounting softwareComputer based training softwareCalendar and scheduling softwareOffice suite softwareOperating system softwareCustomer relationship management CRM software

Tools

Data input scannersDesktop computersDictation equipmentDigital camerasHandheld calculatorsHandheld computersLaptop computersLaser facsimile machinesMobile phonesMulti-line telephone systemsPagersPersonal computersPersonal digital assistants PDAPhotocopiersPhotocopying equipment10-key calculatorsElectric typewritersLiquid crystal display LCD video projectorsDocument binding equipmentMainframe computersScannersComputer data input scannersComputer laser printersLiquid crystal display LCD projectorsPostal scalesVoice mail systems

Work Values

SupportRelationshipsWorking ConditionsAchievementRecognitionIndependence
Career Pathways

Occupations this program prepares you for

  • Secretaries and Administrative Assistants, Except Legal, Medical, and Executive43-6014.00
  • Executive Secretaries and Executive Administrative Assistants43-6011.00
  • Human Resources Assistants, Except Payroll and Timekeeping43-4161.00
  • First-Line Supervisors of Office and Administrative Support Workers43-1011.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Multi-line telephone systems — manage incoming call routing, take detailed messages, and transfer callers independently during moderately busy office hours.
  • Visitor inquiries and customer service interactions — handle with professionalism and resolve routine concerns without supervisor intervention in a business office environment.
  • Departmental databases — create, update, and query records routinely using database user interface software to support ongoing administrative operations.
  • Word processing and desktop publishing software — produce well-formatted reports, letters, and internal documents with minimal proofreading support from others.
  • Electronic mail systems — coordinate information flow between internal departments and external contacts by organizing, prioritizing, and responding to messages in a timely manner.
  • Paper and electronic filing systems — maintain and update comprehensively, including indexing new categories of records to reflect evolving office needs.
  • Office equipment malfunctions — identify and report promptly, and coordinate repair or temporary workaround arrangements to minimize workflow disruption.
  • Scheduling conflicts for multiple supervisors or teams — recognize and resolve by applying sound time-management judgment within a fast-paced administrative environment.
  • Written business communications — compose clear, grammatically correct emails and memos independently, applying standard business-writing conventions for an office audience.
  • Competing administrative deadlines — prioritize and manage simultaneously by applying self-directed time-management practices in a general office environment.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
30%
Placement Rate
74%