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My LER
My LER
  1. Programs
  3. Contact Center Operations & Customer Service

Contact Center Operations & Customer Service

Arkansas Northeastern College

CertificateCIP: 52.0411

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

Dates

Since Oct 2022

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Blytheville, Arkansas

    2501 S Division, Blytheville, Arkansas, 72316-1109

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-4151.00

Skills

Active ListeningSpeakingService OrientationReading ComprehensionWritingCritical ThinkingMonitoringJudgment and Decision MakingComplex Problem SolvingTime Management

Knowledge

Customer and Personal ServiceEnglish LanguageProduction and ProcessingComputers and ElectronicsEducation and TrainingAdministration and ManagementSales and MarketingMathematics

Abilities

Oral ComprehensionOral ExpressionNear VisionSpeech RecognitionSpeech ClarityWritten ComprehensionProblem SensitivityWritten ExpressionDeductive ReasoningInformation OrderingInductive Reasoning

Tasks

  • Review orders for completeness according to reporting procedures and forward incomplete orders for f
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of
  • Recommend merchandise or services that will meet customers' needs.
  • Confer with customers by telephone or in person to provide information about products or services, t
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, o
  • Check to ensure that appropriate changes were made to resolve customers' problems.

Technology

Document management softwareData base user interface and query softwareInternet browser softwareOffice suite softwareElectronic mail softwareNetwork conferencing softwareGraphics or photo imaging softwareHuman resources software

Tools

Belt divertersConveyer beltsCopy machinesCredit card authorization softwareElectronic cash registersLaser facsimile machinesMultiline telephone systemsPersonal computersPrinting calculatorsAutodialing systemsAutomatic call distribution ACD systemCalling line identification equipmentCash registersDesktop computersDialed number identification systems DNISGlobal positioning system GPS receiversMulti-line telephone systemsOn hold playersPersonal digital assistants PDAPredictive dialersScannersVoice broadcasting systemsWireless telephone headsetsWireless telephone systems

Work Values

SupportIndependenceWorking ConditionsRelationshipsAchievementRecognition
Career Pathways

Occupations this program prepares you for

  • Order Clerks43-4151.00
  • Customer Service Representatives43-4051.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Customer orders — obtain and enter complete customer information, product numbers, and specifications with minimal oversight in a busy order-processing environment.
  • Inventory records — independently query inventory management software to determine merchandise availability and communicate findings to customers.
  • Order accuracy — verify customer and order information for correctness by cross-referencing previously obtained data during routine daily processing.
  • Merchandise recommendations — suggest products or services that meet customer needs based on familiarity with the company's catalog and customer history.
  • Charge calculations — compute total merchandise, service, and shipping charges accurately using spreadsheet or ERP software across a variety of order types.
  • Customer complaints — receive, investigate, and resolve common customer complaints by applying established service protocols in a call-center or office setting.
  • Order compliance — inspect outgoing work for adherence to customer specifications and flag discrepancies before shipment or fulfillment.
  • Electronic correspondence — compose clear, professional emails and written responses to customer order inquiries using office suite and email software.
  • Order workflow — monitor the progress of multiple open orders simultaneously and follow up with internal teams to maintain processing timelines.
  • Data entry quality — apply attention to detail when inputting order data into ERP or database systems to minimize errors across a high-volume workload.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
30%
Placement Rate
74%