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  1. Programs
  3. Casino and Gaming Industry

Casino and Gaming Industry

Arkansas Tech University

CertificateCIP: 52.0901

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

The Certificate of Proficiency in Casino and Gaming Industry is designed for business/non-major students interested in casino careers, gaming professional development opportunities, hospitality and tourism professionals, and educators seeking to re-skill and expand their knowledge in casino management.

Credits

12 credits

Dates

Since Apr 2023

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

Visit Program Website
Locations

Where this program is offered

  • Russellville, Arkansas

    Administration Bldg 200, 1509 N Boulder Ave, Russellville, Arkansas, 72801-2222

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 11-9179.02

Skills

CoordinationSpeakingActive ListeningCritical ThinkingService OrientationReading ComprehensionSocial PerceptivenessManagement of Personnel ResourcesMonitoringWritingJudgment and Decision MakingNegotiation

Knowledge

Customer and Personal ServiceAdministration and ManagementEnglish LanguageEducation and TrainingPersonnel and Human ResourcesAdministrativeMathematicsComputers and ElectronicsFood Production

Abilities

Oral ComprehensionOral ExpressionProblem SensitivityDeductive ReasoningSpeech RecognitionSpeech ClarityWritten ComprehensionWritten ExpressionInductive ReasoningFluency of IdeasInformation OrderingSelective AttentionNear Vision

Tasks

  • Respond to customer inquiries or complaints.
  • Schedule guest appointments.
  • Maintain client databases.
  • Maintain wellness- and fitness-related schedules, records, or reports.
  • Develop or coordinate fitness and wellness programs or services.
  • Recommend or approve new program or service offerings to promote wellness and fitness, produce reven
  • Direct or coordinate an organization's financial or budget activities to fund operations, maximize i
  • Confer with board members, organization officials, or staff members to discuss issues, coordinate ac
  • Prepare budgets for approval, including those for funding or implementation of programs.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Plan, organize, or lead group activities for customers, such as exercise routines, athletic events,
  • Plan programs of events or schedules of activities.
  • Talk to coworkers using electronic devices, such as computers and radios.
  • Count money and make bank deposits.
  • Establish standards for personnel performance and customer service.
  • Keep records required by government agencies regarding sanitation or food subsidies.

Technology

Data base user interface and query softwareDocument management softwareHuman resources softwareSpreadsheet softwareOffice suite softwareElectronic mail softwareAccounting softwareWeb page creation and editing softwareContent workflow softwareEnterprise application integration softwareFacilities management softwareFinancial analysis softwareCustomer relationship management CRM softwarePresentation softwareOperating system softwareTime accounting softwareObject or component oriented development softwareInventory management softwareAnalytical or scientific softwarePoint of sale POS software

Tools

Desktop computersElectronic cash registersLaser facsimile machinesMulti-line telephone systemsPayment processing terminalsPersonal computersTablet computersAutomated external defibrillators AEDAutomatic blood pressure cuffsBody fat calipersComputer laser printersElliptical trainersEmergency medical aid kitsExercise treadmillsFree weightsHeight measurement rulersLaptop computersLower body weight machinesManual blood pressure cuffsMeasuring tapesStationary exercise bicycles10-key calculatorsCash registersCredit card processing machinesHandheld computersPrivate automatic branch exchange PABX systemsVoice mail systemsComputerized cash registersLaser printersNotebook computers

Work Values

IndependenceRelationshipsAchievementRecognitionWorking ConditionsSupport
Career Pathways

Occupations this program prepares you for

  • Spa Managers11-9179.02
  • Fitness and Wellness Coordinators11-9179.01
  • Personal Service Managers, All Other11-9179.00
  • Lodging Managers11-9081.00
  • Entertainment and Recreation Managers, Except Gambling11-9072.00
  • Food Service Managers11-9051.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Customer complaints and service recovery — resolve independently by applying spa policies and exercising sound judgment in a mid-size spa environment.
  • Guest appointment books — coordinate across multiple service providers using scheduling software to maximize daily capacity.
  • Client database integrity — maintain and query regularly to identify booking trends and support personalized service delivery.
  • Facility and treatment room schedules — coordinate to balance staff workload and optimize room utilization throughout operating hours.
  • Bank deposits and financial statements — prepare and submit routinely using accounting and spreadsheet software with minimal oversight.
  • Health, safety, and hygiene standards — monitor staff compliance during operations and document corrective actions as needed.
  • Spa service programs — support planning and implementation by coordinating with therapists and front-of-house staff.
  • Promotional campaigns — implement established marketing strategies using web and social media tools to drive guest bookings.
  • Human resources software — use to track employee scheduling, time off, and basic HR records for a spa team.
  • Staff performance feedback — deliver in regular one-on-one check-ins using active listening and constructive communication techniques.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
89%
Placement Rate
100%