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  1. Programs
  3. Microsoft Applications

Microsoft Applications

Arkansas Tech University

CertificateCIP: 52.0204

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Certificate of Proficiency in Microsoft Applications is designed to provide knowledge and skills in the use of Microsoft Word, Excel, and Access, particularly in a business settings. Students completing this certificate program will be able to take the Microsoft Certification Exams at no additional cost.

Credits

9 credits

Dates

Since Jan 2023

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

Visit Program Website
Locations

Where this program is offered

  • Russellville, Arkansas

    Administration Bldg 200, 1509 N Boulder Ave, Russellville, Arkansas, 72801-2222

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-1011.00

Skills

CoordinationSpeakingReading ComprehensionActive ListeningCritical ThinkingMonitoringSocial PerceptivenessInstructingTime ManagementWritingNegotiation

Knowledge

Administration and ManagementCustomer and Personal ServiceEnglish LanguageAdministrativeComputers and Electronics

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionSpeech RecognitionSpeech ClarityProblem SensitivityDeductive ReasoningInductive ReasoningInformation OrderingNear Vision

Tasks

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to q
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Set goals and deadlines for the department.
  • Acquire, distribute and store supplies.

Technology

Document management softwareHuman resources softwareOperating system softwareCustomer relationship management CRM softwareData base user interface and query softwareDesktop publishing softwareContent workflow softwareComputer aided design CAD software

Tools

10-key calculatorsComputer data input scannersComputer laser printersDesktop computersLaptop computersLaser facsimile machinesLiquid crystal display LCD projectorsMulti-line telephone systemsPersonal computersPhotocopiersPhotocopying equipmentPostal scalesScannersVoice mail systemsMobile phonesNotebook computersPersonal digital assistants PDATablet computers

Work Values

SupportRelationshipsIndependenceWorking ConditionsAchievementRecognition
Career Pathways

Occupations this program prepares you for

  • First-Line Supervisors of Office and Administrative Support Workers43-1011.00
  • Administrative Services Managers11-3012.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Daily workflow of office and administrative staff — monitor and adjust task assignments to meet deadlines with reduced supervisory oversight.
  • Escalated customer complaints — resolve by applying policy knowledge and interpersonal judgment in a customer-facing administrative environment.
  • Difficult employee performance issues — address through structured one-on-one conversations, identifying root causes and proposing corrective actions.
  • Work quality standards — enforce across the team by reviewing output reports, correcting errors, and providing real-time feedback.
  • Staff scheduling across multiple shifts or roles — prepare and manage using scheduling tools to balance coverage and workload in an office setting.
  • Human resources software — use to track employee performance records, attendance, and training completion in a mid-size administrative unit.
  • Procedural changes or policy updates — communicate clearly to staff through briefings and written notices, ensuring consistent understanding.
  • Interview and selection process for new hires — conduct with growing independence, evaluating candidates against defined role criteria.
  • Coordination of cross-functional administrative tasks — facilitate by liaising with other departments to maintain smooth office operations.
  • Time management practices — model and coach for direct reports to improve team productivity in a deadline-driven administrative environment.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
34%
Placement Rate
73%