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  1. Programs
  2. INFORMATION TECHNOLOGY - USER AND COMPUTER SUPPORT SPECIALIZATION

INFORMATION TECHNOLOGY - USER AND COMPUTER SUPPORT SPECIALIZATION

Austin Community College District

Associate's DegreeAcademic

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Computer User Support specialists provide support for computer software and hardware. They may troubleshoot issues for computer users over the phone as a help desk technician. They may also support developers, analysts, and administrators within an organization. The Associate of Applied Science degree in Information Technology - User and Computer Support Specialization is designed to prepare students for entry-level computer user support positions.

Credits

60 credits

Format

In-Person

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Course Pathway

13 courses in this program

113 courses
ITSW 1307
3 credits
ITSW 1304
3 credits
ITSE 2302
3 credits
ITSE 1301
3 credits
ITSC 2339
3 credits
ITSC 2335
3 credits
ITSC 1325
3 credits
ITNW 1337
3 credits
ITNW 1325
3 credits
ITMT 1357
3 credits
GAME 1343
3 credits
ENGL 1301
3 credits
EDUC 1100
1 credits
Program Requirements

Courses required to complete this program

EDUC 1100LEARNING FRAMEWORK: EFFECTIVE STRATEGIES FOR COLLEGE SUCCESS
1 cr
ITNW 1337INTRODUCTION TO THE INTERNET - WEB DEVELOPMENT
3 cr
ENGL 1301ENGLISH COMPOSITION I
3 cr
ITNW 1325FUNDAMENTALS OF NETWORKING TECHNOLOGIES
3 cr
ITSC 1325PERSONAL COMPUTER HARDWARE
3 cr
ITSE 1301WEB DESIGN TOOLS
3 cr
ITSC 2339PERSONAL COMPUTER HELP DESK
3 cr
ITSW 1307INTRODUCTION TO DATABASE: ACCESS
3 cr
ITSW 1304INTRODUCTION TO SPREADSHEETS
3 cr
ITSC 2335APPLICATION PROBLEM SOLVING - ADVANCED DIGITAL FLUENCY
3 cr
ITMT 1357ADMINISTERING A WINDOWS SERVER OPERATING SYSTEM
3 cr
GAME 1343GAME AND SIMULATION PROGRAMMING I
3 cr
ITSE 2302INTERMEDIATE WEB PROGRAMMING
3 cr
Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Texas

    Texas

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 15-1232.00

Skills

SpeakingReading ComprehensionActive ListeningCritical ThinkingComplex Problem SolvingWritingJudgment and Decision MakingMonitoring

Knowledge

Computers and ElectronicsCustomer and Personal ServiceTelecommunicationsEnglish LanguageEducation and Training

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionNear VisionProblem SensitivityDeductive ReasoningInformation OrderingSpeech RecognitionSpeech Clarity

Tasks

  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating s
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolv

Technology

Word processing softwareInternet directory services softwareDocument management softwareDevelopment environment softwareGraphics or photo imaging software

Tools

Computer tool kitsDesktop computersDigital tapesMS-DOS-bootable disksMainframe computersMulti-line telephone systemsNetwork analyzersNotebook computersPower metersPunchdown toolsRedundant array of independent disks RAID systemsReflectometersScrewdriversWire crimpers

Work Values

RelationshipsWorking ConditionsAchievementSupportIndependenceRecognition
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium15-1232.00Computer User Support Specialiststitle_inference$60,340 median$98,010 top-3.7%-2,700
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Associate's Degree)

  • Routine hardware faults and software configuration errors — diagnose and resolve independently using diagnostic tools and knowledge base articles in a mid-sized business environment.
  • Operating systems and standard productivity applications — install, configure, and perform minor repairs on end-user machines with minimal oversight following approved specifications.
  • User inquiries about software operation and network connectivity — answer clearly and accurately, adapting explanations to non-technical audiences at a corporate help desk.
  • Equipment for new employee onboarding — set up and test including cables, peripherals, and licensed software in accordance with IT provisioning standards.
  • Technical manuals and vendor documentation — read and interpret to troubleshoot unfamiliar hardware or software issues within a defined support scope.
  • Communication logs and daily data transaction records — maintain and update consistently to ensure accurate documentation of all support activities.
  • System functioning during and after repairs — verify by entering commands and reviewing outputs to confirm resolution before closing support tickets.
  • Recurring user-reported problems — identify patterns across tickets and escalate systemic issues with supporting evidence to senior IT staff.
  • Internet directory services and remote support tools — use to locate resources and deliver remote assistance to distributed end users efficiently.
  • Basic user training on standard applications — provide informally in one-on-one sessions, adapting delivery to individual learning needs.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
28%
Placement Rate
61%