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  1. Programs
  3. Retailing

Retailing

Bergen Community College

CertificateCIP: 19.0203

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Paramus, New Jersey

    400 Paramus Rd, Paramus, New Jersey, 07652-1595

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 41-1011.00

Skills

Active ListeningSpeakingCritical ThinkingReading ComprehensionJudgment and Decision MakingMonitoringSocial PerceptivenessWritingComplex Problem SolvingActive LearningManagement of Personnel ResourcesService OrientationCoordinationInstructingNegotiationPersuasion

Knowledge

English LanguageCustomer and Personal ServiceSales and MarketingAdministration and ManagementEducation and TrainingCommunications and MediaMathematicsFood ProductionBiologyComputers and ElectronicsPersonnel and Human Resources

Abilities

Oral ComprehensionOral ExpressionDeductive ReasoningWritten ComprehensionWritten ExpressionProblem SensitivityInductive ReasoningSpeech ClarityInformation OrderingFluency of IdeasSpeech RecognitionOriginalityNear VisionCategory Flexibility

Tasks

  • Provide customer service by greeting and assisting customers and responding to customer inquiries an
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as adv
  • Advise farmers and demonstrate techniques in areas such as feeding and health maintenance of livesto
  • Conduct classes or deliver lectures on subjects such as nutrition, home management, and farming tech
  • Collaborate with producers to diagnose and prevent management and production problems.
  • Manage tracking and reporting of search-related activities and provide analyses to marketing executi
  • Optimize digital assets, such as text, graphics, or multimedia assets, for search engine optimizatio
  • Collect and analyze Web metrics, such as visits, time on site, page views per visit, transaction vol
  • Prepare reports of findings, illustrating data graphically and translating complex findings into wri
  • Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify
  • Conduct research on consumer opinions and marketing strategies, collaborating with marketing profess
  • Oversee regional and local sales managers and their staffs.
  • Resolve customer complaints regarding sales and service.
  • Monitor customer preferences to determine focus of sales efforts.
  • Coach staff on sales tactics.
  • Establish and monitor staff's sales goals.
  • Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, m
  • Formulate, direct, or coordinate marketing activities or policies to promote products or services, w
  • Evaluate the financial aspects of product development, such as budgets, expenditures, research and d

Technology

Graphics or photo imaging softwareDocument management softwareWeb page creation and editing softwareDevelopment environment softwareVideo creation and editing softwareAnalytical or scientific softwareCustomer relationship management CRM softwareDesktop publishing softwarePoint of sale POS softwareGeographic information systemMulti-media educational softwareEnterprise resource planning ERP softwareWeb platform development softwareData base management system softwareWord processing softwareData base user interface and query software

Tools

Adjustable widemouth pliersAdjustable wrenchesBarcode scannersCash registersCredit card processing machinesDesktop computersHammer pliersLaddersLaser facsimile machinesLaser printersMagnetic card readersMoney order terminalsPC magnetic card readersPersonal computersPersonal digital assistants PDADigital camerasLaptop computersOverhead display projectorsDomain name servers DNSTeleconferencing equipmentVideoconferencing equipmentNotebook computersScannersTablet computersPhotocopiers

Work Values

IndependenceRelationshipsWorking ConditionsSupportAchievementRecognition
Career Pathways

Occupations this program prepares you for

  • First-Line Supervisors of Retail Sales Workers41-1011.00
  • Farm and Home Management Educators25-9021.00
  • Search Marketing Strategists13-1161.01
  • Market Research Analysts and Marketing Specialists13-1161.00
  • Sales Managers11-2022.00
  • Marketing Managers11-2021.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Customer service interactions — manage greetings, inquiries, and routine complaints independently during a standard retail shift.
  • Sales associate scheduling — assign employees to specific duties and coverage zones based on daily store traffic patterns.
  • Merchandise condition and display — conduct regular floor walks to confirm products are correctly priced, stocked, and functioning as advertised.
  • Sales activity monitoring — track associate performance against daily targets and provide real-time coaching on the retail floor.
  • Difficult and complex sales — instruct staff on handling high-value or sensitive transactions using practiced store scripts and guidelines.
  • Cash reconciliation records — balance receipts, log discrepancies, and submit end-of-shift reports using POS and financial tracking software.
  • Purchase and requisition documentation — maintain accurate records of incoming stock and supply orders within the store's database system.
  • Team coordination — apply scheduling and time-management skills to align staffing levels with peak selling hours in a retail environment.
  • Customer feedback patterns — use social perceptiveness to identify recurring service gaps and report findings to store management.
  • New associate onboarding — demonstrate floor procedures and product knowledge to recently hired sales staff during initial training shifts.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
93%
Placement Rate
75%