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My LER
  1. Programs
  3. Hospitality Management

Hospitality Management

California State Polytechnic University-Pomona

Master's Degree

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Pomona, California

    3801 W Temple Avenue, Pomona, California, 91768

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 11-9081.00

Skills

Active ListeningService OrientationManagement of Personnel ResourcesSpeakingSocial PerceptivenessCoordinationNegotiationReading Comprehension

Knowledge

English LanguageAdministration and ManagementPersonnel and Human ResourcesCustomer and Personal ServiceMathematics

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionWritten ExpressionProblem SensitivitySpeech RecognitionSpeech ClarityInformation OrderingFluency of IdeasDeductive Reasoning

Tasks

  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets
  • Confer and cooperate with other managers to ensure coordination of hotel activities.

Technology

Accounting softwareFacilities management softwareFinancial analysis softwareElectronic mail softwareCustomer relationship management CRM software

Tools

10-key calculatorsCash registersCredit card processing machinesDesktop computersHandheld computersLaptop computersMulti-line telephone systemsPersonal computersPrivate automatic branch exchange PABX systemsVoice mail systems

Work Values

RelationshipsIndependenceAchievementRecognitionWorking ConditionsSupport
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium11-9081.00Lodging Managerstitle_inference———
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: advanced (Level 4)(based on Master's Degree)

  • Organizational vision and service culture — define and champion at the executive level, shaping values that drive guest satisfaction and competitive differentiation.
  • Multi-property or enterprise-wide revenue strategy — architect using advanced financial modeling and market intelligence to meet ownership or corporate portfolio targets.
  • Senior management team — recruit, mentor, and develop to build organizational bench strength and succession readiness across lodging operations.
  • Long-range capital and operating budgets — approve and steward at the ownership or corporate board level, aligning resource allocation with strategic growth objectives.
  • Cross-functional executive partnerships — lead with sales, marketing, finance, and operations leaders to ensure integrated execution of the property or brand strategy.
  • Industry and regulatory policy developments — monitor and interpret, translating implications into updated operational standards and proactive compliance frameworks property-wide.
  • Strategic vendor and partnership agreements — negotiate and execute at the organizational level, securing preferred-rate contracts that deliver measurable cost efficiencies.
  • Organizational performance metrics and governance frameworks — establish across all departments, creating accountability structures that drive continuous operational improvement.
  • Culture of learning and professional development — institutionalize by sponsoring training investments, certifications, and leadership programs that elevate workforce capability.
  • Crisis and reputational risk management — lead during major operational disruptions, communicating decisively with stakeholders, media, and regulatory bodies to protect organizational integrity.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
54%
Placement Rate
61%