LER.me

Make All Learning Count.

Get Connected

  • What is a LER?
  • FAQs (opens in new tab)
  • Partner with Us
  • Visit EBSCOed (opens in new tab)

View our Policies

  • Accessibility (opens in new tab)
  • Standards (opens in new tab)
  • Terms of Use (opens in new tab)
  • Privacy Policy (opens in new tab)
  • Opt out (opens in new tab)

Get the app

Get it on Google PlayDownload on the App Store

© 2026 All rights reserved.

Powered by EBSCOed

Skip to main contentSkip to footer
  • Live Data
My LER
My LER
  1. Programs
  3. Customer Experience

Customer Experience

Campbellsville University

Master's DegreeCIP: 52.9999

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

Loading Skills & Competencies
Program Pathways

Credentials this program stacks toward

No program pathways.

Loading What You'll Learn
Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

Visit Program Website
Locations

Where this program is offered

  • Campbellsville, Kentucky

    1 University Dr, Campbellsville, Kentucky, 42718-2799

Loading Student Outcomes
Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-4051.00

Skills

Service OrientationActive ListeningSpeakingReading ComprehensionCritical ThinkingComplex Problem SolvingTime ManagementWriting

Knowledge

Customer and Personal ServiceEnglish LanguageAdministration and ManagementSales and MarketingMathematics

Abilities

Oral ComprehensionOral ExpressionSpeech RecognitionSpeech ClarityProblem SensitivityWritten ExpressionNear VisionWritten ComprehensionDeductive ReasoningInductive Reasoning

Tasks

  • Confer with customers by telephone or in person to provide information about products or services, t
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, o
  • Check to ensure that appropriate changes were made to resolve customers' problems.

Technology

Network conferencing softwareDocument management softwareGraphics or photo imaging softwareHuman resources softwareData base user interface and query software

Tools

Autodialing systemsAutomatic call distribution ACD systemCalling line identification equipmentCash registersDesktop computersDialed number identification systems DNISGlobal positioning system GPS receiversMulti-line telephone systemsOn hold playersPersonal digital assistants PDAPredictive dialersScannersVoice broadcasting systemsWireless telephone headsetsWireless telephone systems

Work Values

RelationshipsSupportIndependenceAchievementRecognitionWorking Conditions
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium43-4051.00Customer Service Representativestitle_inference$42,830 median$62,730 top-5.46%-15,370
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: advanced (Level 4)(based on Master's Degree)

  • Team supervision (10–20 reps) — manage with daily huddles, weekly 1:1s, and performance plans.
  • Workforce-management and shrinkage forecasting — partner with WFM on staffing accuracy.
  • Quality-monitoring program — own at the team or program level including coaching and calibration.
  • Tier-3 and executive-escalation handling — represent the company on customer relationships at risk.
  • New-program rollout (new product, new channel, system migration) — lead training and proficiency curves.
  • Career development for team members — sponsor toward tier-2, QA, WFM, or supervisor tracks.
  • Cross-program initiatives (knowledge-base, process, training) — represent the operations voice.
  • Customer-experience strategy — contribute to multi-quarter planning with operations and product.
  • Compliance-program ownership (privacy, recording, regulatory) — partner with legal and compliance teams.
  • Operations leadership pipeline (assistant manager, manager) — develop and progress over multi-year horizons.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported