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  1. Programs
  3. Customer Service and Sales

Customer Service and Sales

Career and Technical Education, Alabama State Department of Education (ALSDE)

Course

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Customer Service and Sales is designed to provide instruction on basic principles of customer service and selling. This course focuses on the identification and classification of customer services, technology literacy issues related to customer service, and the human relations, leadership, organizational, and communication skills necessary for success in customer service.

Format

In-Person

Eligibility Calculator

Which aid programs apply to this program?

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Program Pathways

Credentials this program stacks toward

  • Program Pathway to MarketingFrom Career and Technical Education, Alabama State Department of Education (ALSDE)
  • Program Pathway to Business Management and AdministrationFrom Career and Technical Education, Alabama State Department of Education (ALSDE)
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Program Details

Detailed information about this program

Customer Service and Sales is designed to provide instruction on basic principles of customer service and selling. This course focuses on the identification and classification of customer services, technology literacy issues related to customer service, and the human relations, leadership, organizational, and communication skills necessary for success in customer service. In addition, this course offers instruction related to selling and sales, including professional sales, sales presentations, types of compensation, and characteristics and traits associated with successful selling.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Alabama

    Alabama

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

  • Discuss and demonstrate ways to value diversity
  • Demonstrate digital literacy related to customer service
  • Demonstrate the communication skills necessary for success in customer service
  • Apply conflict and dispute resolution techniques
  • Identify the types of customer service
  • Describe and demonstrate the human relations skills required for effective customer service
Career Pathways

Occupations this program prepares you for

  • Secretaries and Administrative Assistants, Except Legal, Medical, and Executive43-6014.00
  • Office Clerks, General43-9061.00
  • General and Operations Managers11-1021.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: emerging (Level 1)(based on Course)

  • Incoming telephone calls — answer promptly and relay accurate messages to the appropriate staff member under direct supervisor guidance in a general office setting.
  • Office visitors and callers — greet courteously and direct to the correct department or individual by following established front-desk protocols.
  • Basic word processing software — use to draft simple correspondence and memos under close supervision in a standard administrative role.
  • Office equipment such as copiers and fax machines — operate for routine reproduction and transmission tasks following posted instructions in a shared office environment.
  • Paper and electronic filing systems — place and retrieve documents accurately by adhering to a pre-defined organizational scheme established by senior staff.
  • Appointment scheduling tools — enter and confirm client or supervisor appointments into a shared calendar system under direct instruction.
  • Database entry forms — input data accurately into existing database templates following supervisor-provided guidelines in an office administrative environment.
  • Email correspondence — send and receive routine internal messages using standard office email platforms under guidance from a supervisor.
  • Written office instructions and standard operating procedures — read and apply to complete assigned clerical tasks with accuracy in a general business setting.
  • Common office supplies and workspace — organize and maintain in a tidy, functional condition by following established housekeeping standards for the front office.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
90%
Placement Rate
28%