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  1. Programs
  2. Damage Analysis, Estimating, and Customer Service

Damage Analysis, Estimating, and Customer Service

Career and Technical Education, Alabama State Department of Education (ALSDE)

Course

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Damage Analysis, Estimating, and Customer Service presents service knowledge and skills for analyzing collision damage to vehicles, estimating repair costs, determining repair sequences and procedures, and providing effective customer service to vehicle owners and insurance clients.

Format

In-Person

Eligibility Calculator

Which aid programs apply to this program?

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Program Pathways

Credentials this program stacks toward

  • Program Pathway to Transportation, Distribution and LogisticsFrom Career and Technical Education, Alabama State Department of Education (ALSDE)
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Program Details

Detailed information about this program

Damage Analysis, Estimating, and Customer Service presents service knowledge and skills for analyzing collision damage to vehicles, estimating repair costs, determining repair sequences and procedures, and providing effective customer service to vehicle owners and insurance clients. Content standards are written to meet Automotive Service Excellence (ASE) Education Foundation requirements, which also specify task lists, program hours, and safety standards. Career and Technical Student Organizations are integral, co-curricular components of each career and technical education course. These organizations enhance classroom instruction while helping students develop leadership abilities, expand workplace-readiness skills, and access opportunities for personal and professional growth. Students in the Transportation, Distribution and Logistics career cluster affiliate with SkillsUSA.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Alabama

    Alabama

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

  • Position the vehicle for inspection under proper lighting and take photos to identify the vehicle and document damage
  • Identify and analyze damaged components to determine appropriate methods for overall repairs
  • Gather details of the incident or accident necessary to determine the direction, point(s) of impact
  • Identify and record pre-existing damage and prior repairs
  • Identify structural damage visually and by using measuring tools and equipment
  • Perform visual inspection of non-structural components to determine parts, components, material type(s)
Career Pathways

Occupations this program prepares you for

  • Logisticians13-1081.00
  • Shipping, Receiving, and Inventory Clerks43-5071.00
  • Transportation, Storage, and Distribution Managers11-3071.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: emerging (Level 1)(based on Course)

  • Customer relationship records — maintain accurately using CRM software under supervisor guidance in a logistics support role.
  • Customer needs documentation — gather and organize by reviewing service requests and intake forms within an established logistics operation.
  • Subcontractor proposals — review and summarize key terms and performance specifications under the direction of a senior logistician.
  • Cost estimate documentation — compile supporting data and format draft proposals following standard templates in a logistics department.
  • Logistics performance data — collect and enter KPIs against service agreements into tracking spreadsheets for supervisor review.
  • Materials and supply records — monitor inventory levels and flag allocation discrepancies using ERP software under direct oversight.
  • Goods movement routes — identify inefficiencies in existing transportation plans by analyzing route data with guidance from experienced staff.
  • Written summaries of logistics solutions — draft for internal review using standard office suite and email software in a professional business setting.
  • Transportation and geography knowledge — apply foundational understanding to assist in scheduling freight movements across regional distribution networks.
  • Business intelligence dashboards — navigate and interpret pre-built reports to support data needs of the logistics team under supervision.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported