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  1. Programs
  3. Technology Support and Services

Technology Support and Services

Career and Technical Education, Alabama State Department of Education (ALSDE)

Course

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Technology Support and Services is designed to build on students’ knowledge of computer hardware, operating systems, and computer software applications by providing the additional skills necessary to effectively plan, develop, and troubleshoot computer systems for end users. Topics addressed in this course include customer service, troubleshooting, system design and upgrading, and ethics.

Format

In-Person

Eligibility Calculator

Which aid programs apply to this program?

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Program Pathways

Credentials this program stacks toward

  • Program Pathway to Information TechnologyFrom Career and Technical Education, Alabama State Department of Education (ALSDE)
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Program Details

Detailed information about this program

Technology Support and Services is designed to build on students’ knowledge of computer hardware, operating systems, and computer software applications by providing the additional skills necessary to effectively plan, develop, and troubleshoot computer systems for end users. Topics addressed in this course include customer service, troubleshooting, system design and upgrading, and ethics. Career and Technical Student Organizations are integral, co-curricular components of each career and technical education course. These organizations enhance classroom instruction while helping students develop leadership abilities, expand workplace readiness skills, and access opportunities for personal and professional growth. Students in the Information Technology cluster affiliate with SkillsUSA and/or TSA.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Alabama

    Alabama

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

  • Develop short- and long-term budgets for information technology services for a given customer
  • Apply active listening to determine customer needs
  • Document the resolution of problems, including both successful and unsuccessful steps taken when attempting to reach sol
  • Describe the process of incident reporting and explain its importance
  • Identify potential safety hazards and take preventive action to maintain a safe environment
  • Formulate and document a support plan for a given situation
Career Pathways

Occupations this program prepares you for

  • Computer User Support Specialists15-1232.00
  • Computer Network Support Specialists15-1231.00
  • Computer, Automated Teller, and Office Machine Repairers49-2011.00
  • Computer Occupations, All Other15-1299.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: emerging (Level 1)(based on Course)

  • Basic hardware components and peripheral devices — identify and label under direct supervision during initial workstation setup at an office help desk.
  • Standard operating procedures and technical manuals — read and follow step-by-step to complete guided software installations on end-user machines.
  • User inquiries about common software errors — receive and log into a ticketing system under supervisor direction at an entry-level support desk.
  • Cable connections and basic network peripherals — install and route according to provided diagrams under close technician oversight in a corporate office environment.
  • System startup and shutdown commands — enter and observe outputs to verify correct operation under direct guidance on standard workstations.
  • Daily performance indicators for assigned computer systems — monitor and report anomalies to senior staff during structured shift routines.
  • Incident records including problem descriptions and actions taken — maintain accurately in a helpdesk tracking system following established templates.
  • Word processing and documentation software — use to draft basic support notes and user-facing instructions under editorial review.
  • Active listening techniques — apply when gathering initial problem details from end users reporting hardware or software issues at a support counter.
  • Pre-configured operating system images — deploy to replacement workstations by following a checklist under senior technician supervision.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported