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  1. Programs
  3. Business Communications

Business Communications

Central Alabama Community College

Short-Term Certificate

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Embedded Short-Term Certificate awarded while pursuing the Office Administration AAS degree. Focuses on professional business communication, including written, oral, and electronic communication.

Format

Hybrid

Eligibility Calculator

Which aid programs apply to this program?

Record QualityEligibility Calculators
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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Alabama

    Alabama

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-6014.00

Skills

Active ListeningSpeakingReading ComprehensionWritingTime ManagementService OrientationCoordinationMonitoringCritical ThinkingActive LearningJudgment and Decision Making

Knowledge

AdministrativeEnglish LanguageComputers and ElectronicsAdministration and ManagementCustomer and Personal ServiceCommunications and Media

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionNear VisionSpeech ClarityInformation OrderingProblem SensitivityDeductive ReasoningSpeech RecognitionInductive Reasoning

Tasks

  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate i
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons accor
  • Create, maintain, and enter information into databases.
  • Organize material and complete writing assignment according to set standards regarding order, clarit
  • Maintain records and files of work and revisions.
  • Edit, standardize, or make changes to material prepared by other writers or establishment personnel.

Technology

Document management softwareGraphics or photo imaging softwareWeb page creation and editing softwareDesktop publishing softwareWord processing softwareComputer based training software

Tools

Data input scannersDesktop computersDictation equipmentDigital camerasHandheld calculatorsHandheld computersLaptop computersLaser facsimile machinesMobile phonesMulti-line telephone systemsPagersPersonal computersPersonal digital assistants PDAPhotocopiersPhotocopying equipmentCompact digital camerasComputer data input scannersUniversal serial bus USB flash drives

Work Values

SupportRelationshipsWorking ConditionsAchievementRecognitionIndependence
Career Pathways

Occupations this program prepares you for

  • Secretaries and Administrative Assistants, Except Legal, Medical, and Executive43-6014.00
  • Technical Writers27-3042.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: emerging (Level 1)(based on Short-Term Certificate)

  • Incoming telephone calls — answer promptly and relay accurate messages to the appropriate staff member under direct supervisor guidance in a general office setting.
  • Office visitors and callers — greet courteously and direct to the correct department or individual by following established front-desk protocols.
  • Basic word processing software — use to draft simple correspondence and memos under close supervision in a standard administrative role.
  • Office equipment such as copiers and fax machines — operate for routine reproduction and transmission tasks following posted instructions in a shared office environment.
  • Paper and electronic filing systems — place and retrieve documents accurately by adhering to a pre-defined organizational scheme established by senior staff.
  • Appointment scheduling tools — enter and confirm client or supervisor appointments into a shared calendar system under direct instruction.
  • Database entry forms — input data accurately into existing database templates following supervisor-provided guidelines in an office administrative environment.
  • Email correspondence — send and receive routine internal messages using standard office email platforms under guidance from a supervisor.
  • Written office instructions and standard operating procedures — read and apply to complete assigned clerical tasks with accuracy in a general business setting.
  • Common office supplies and workspace — organize and maintain in a tidy, functional condition by following established housekeeping standards for the front office.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
12%
Placement Rate
74%