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  1. Programs
  3. Software Support Specialist

Software Support Specialist

Central Wyoming College

Associate's DegreeAcademic

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

The Associate of Applied Science in Software Support Specialist degree is designed for students who wish to prepare for positions as Help Desk Technician, Technical Support Specialist and Customer Service Representative. Software support specialists provide technical assistance and support for computer users.

Credits

60 credits

Format

In-Person

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

Visit Program Website
Locations

Where this program is offered

  • Wyoming

    Wyoming

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 15-1253.00

Skills

Reading ComprehensionSpeakingCritical ThinkingActive ListeningWritingProgrammingMonitoringComplex Problem Solving

Knowledge

Computers and ElectronicsEnglish LanguageMathematicsEngineering and TechnologyDesign

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionProblem SensitivityDeductive ReasoningInductive ReasoningWritten ExpressionInformation OrderingNear VisionSpeech Recognition

Tasks

  • Identify, analyze, and document problems with program function, output, online screen, or content.
  • Document software defects, using a bug tracking system, and report defects to software developers.
  • Develop testing programs that address areas such as database impacts, software scenarios, regression

Technology

Word processing softwareDevelopment environment softwareObject or component oriented development softwareData base user interface and query softwareDocument management software

Tools

Application serversComputer network routersComputer serversDesktop computersDigital camerasDirectory serversFlash disksGraphics processing unit GPUIn circuit emulators ICELaptop computersLogic analyzersMainframe computersMainframe operating systemsMulti-core central processing unit CPUNotebook computers

Work Values

AchievementWorking ConditionsSupportIndependenceRecognitionRelationships
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium15-1253.00Software Quality Assurance Analysts and Testerstitle_inference$102,610 median$166,960 top+10.01%2,020
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Associate's Degree)

  • Test scenarios and usability test scripts — design for assigned features, incorporating positive, negative, and boundary-condition cases in an agile development environment.
  • Software defects affecting database integrity or online screen content — analyze root causes and document detailed reproduction steps in the bug tracking system with minimal oversight.
  • Regression and error-retest programs — develop and maintain to cover database impacts and functional changes across iterative software releases.
  • Feedback on software usability and functionality — prepare and communicate recommendations to developers during sprint reviews and design walk-throughs.
  • Testing tools and automation frameworks — install, configure, and maintain to support routine test cycles within a CI/CD pipeline.
  • System modifications scheduled for implementation — test independently against acceptance criteria and produce sign-off reports for project stakeholders.
  • Test procedures and compliance documentation — author to meet organizational and industry standards, ensuring replicability by other team members.
  • Defect trends and test execution metrics — monitor across releases and report anomalies to QA leads to inform risk assessments.
  • Object-oriented or scripted test code — write and review to extend automated regression suites for web and desktop applications.
  • Complex problem scenarios involving cross-module interactions — analyze and resolve by applying systematic critical thinking within familiar application contexts.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
57%
Placement Rate
71%