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  1. Programs
  3. CCT Field Technician

CCT Field Technician

Cisco Systems

Certification

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Validates hands-on skills for Cisco Certified Technicians to diagnose, restore, repair, and replace critical networking and system devices at customer sites.

Cost

$300Show moreShow less

Format

Online

Eligibility Calculator

Which aid programs apply to this program?

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

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Locations

Where this program is offered

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

  • Diagnose hardware and software faults on Cisco networking devices
  • Perform on-site equipment replacement and restoration procedures
  • Configure basic device settings for network connectivity
  • Interpret LED indicators and diagnostic output on Cisco hardware
  • Apply Cisco TAC escalation and RMA processes
  • Document field service activities and resolution outcomes
Career Pathways

Occupations this program prepares you for

  • Computer, Automated Teller, and Office Machine Repairers49-2011.00
  • Computer Network Support Specialists15-1231.00
  • Computer User Support Specialists15-1232.00
  • Network and Computer Systems Administrators15-1244.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certification)

  • Machine reassembly — independently reassemble ATMs and office machines after completing repairs, verifying correct part placement before returning equipment to service.
  • Customer problem interviews — conduct structured conversations with customers to gather specific details about equipment malfunctions and document findings in helpdesk software.
  • Disassembly and inspection — use hand tools, power tools, and measuring devices with limited oversight to disassemble machines and identify worn or defective components.
  • Customer advisement — explain operational best practices, routine maintenance schedules, and basic programming steps to customers in clear, non-technical language.
  • Alignment and calibration — adjust and calibrate equipment such as document scanners or ATM card readers to manufacturer specifications with minimal supervisory review.
  • Component repair and replacement — repair or replace electrical and mechanical parts using soldering equipment and power tools on standard machine models in a field service context.
  • Independent field service — travel to customer locations to perform scheduled maintenance and routine emergency repairs, managing time and tools without direct supervision.
  • Parts ordering and inventory control — monitor parts levels, identify shortages, and submit replenishment orders through inventory management software to maintain adequate stock.
  • Troubleshooting familiar faults — apply systematic diagnostic steps to resolve common error codes and mechanical failures on office equipment and automated teller machines.
  • Repair documentation — write clear service reports describing fault diagnosis, parts used, and corrective actions taken, ensuring records are accurate for billing and quality review.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported