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  1. Programs
  2. Customer Success Manager

Customer Success Manager

Cisco Systems

Certification

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Validates skills in customer success management, including developing customer success plans, driving adoption, managing renewals, and expanding customer relationships.

Cost

$300Show moreShow less

Format

Online

Eligibility Calculator

Which aid programs apply to this program?

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

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Locations

Where this program is offered

No locations specified.

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

  • Develop customer success plans and adoption strategies
  • Manage customer lifecycle from onboarding through renewal
  • Analyze usage data to identify expansion opportunities
  • Implement barrier removal strategies for technology adoption
  • Conduct business reviews and outcome-based conversations
  • Coordinate cross-functional teams for customer value delivery
Career Pathways

Occupations this program prepares you for

  • Computer and Information Systems Managers11-3021.00
  • Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel41-3091.00
  • Information Technology Project Managers15-1299.09
  • Computer Systems Analysts15-1211.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certification)

  • Departmental workflow priorities — analyze and adjust daily task sequencing with limited oversight to meet established service-level deadlines.
  • Cross-functional coordination meetings — facilitate discussions with department heads and supervisors to resolve recurring operational issues.
  • Project activity plans — review and coordinate timelines across multiple IT projects, flagging conflicts for senior leadership.
  • Programmer and analyst work products — assign tasks and conduct structured reviews of deliverables against technical specifications.
  • User technical support escalations — diagnose and resolve moderately complex computer problems, coordinating with vendor support as needed.
  • Data security and disaster recovery procedures — implement and test established recovery protocols in a corporate IT environment.
  • Emerging technology assessments — evaluate new tools and platforms and prepare adoption recommendations for management review.
  • Staff performance and training — deliver onboarding guidance and performance feedback to junior IT staff under departmental HR frameworks.
  • Database and development environment software — configure and query systems to support reporting and operational decision-making.
  • Operational standards documentation — author and maintain departmental procedures, standards, and policy updates for IT staff use.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported