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  1. Programs
  3. Help Desk Technician (STC-CT2)

Help Desk Technician (STC-CT2)

Coastal Alabama Community College

Short-Term Certificate

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

This program is designed to provide students the opportunity to acquire and/or enhance knowledge and skills for employment as a Help Desk Technician or related field of employment.

Credits

15 credits

Format

In-Person

Eligibility Calculator

Which aid programs apply to this program?

Record QualityEligibility Calculators
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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Alabama

    Alabama

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 15-1232.00

Skills

Reading ComprehensionCritical ThinkingComplex Problem SolvingJudgment and Decision MakingMonitoringSpeakingActive ListeningWritingSystems AnalysisTroubleshootingSystems Evaluation

Knowledge

Computers and ElectronicsCustomer and Personal ServiceTelecommunicationsEnglish LanguageEducation and TrainingEngineering and Technology

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionNear VisionProblem SensitivityDeductive ReasoningInformation OrderingSpeech RecognitionSpeech ClarityInductive Reasoning

Tasks

  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating s
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolv
  • Maintain and administer computer networks and related computing environments, including computer har
  • Perform data backups and disaster recovery operations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and re

Technology

Internet directory services softwareDocument management softwareDevelopment environment softwareWord processing softwareGraphics or photo imaging softwareAccess softwareEnterprise resource planning ERP software

Tools

Computer tool kitsDesktop computersDigital tapesMS-DOS-bootable disksMainframe computersMulti-line telephone systemsNetwork analyzersNotebook computersPower metersPunchdown toolsRedundant array of independent disks RAID systemsReflectometersScrewdriversWire crimpersAsynchronous transfer mode ATM analyzersBit error rate testers BERTCable verifiersCommunications analyzersLoad balancersNetwork switchesOptical spectrum analyzersOptical time domain reflectometers OTDRPowerline monitors

Work Values

RelationshipsWorking ConditionsAchievementSupportIndependenceRecognition
Career Pathways

Occupations this program prepares you for

  • Computer User Support Specialists15-1232.00
  • Network and Computer Systems Administrators15-1244.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: emerging (Level 1)(based on Short-Term Certificate)

  • Basic hardware components and peripheral devices — identify and label under direct supervision during initial workstation setup at an office help desk.
  • Standard operating procedures and technical manuals — read and follow step-by-step to complete guided software installations on end-user machines.
  • User inquiries about common software errors — receive and log into a ticketing system under supervisor direction at an entry-level support desk.
  • Cable connections and basic network peripherals — install and route according to provided diagrams under close technician oversight in a corporate office environment.
  • System startup and shutdown commands — enter and observe outputs to verify correct operation under direct guidance on standard workstations.
  • Daily performance indicators for assigned computer systems — monitor and report anomalies to senior staff during structured shift routines.
  • Incident records including problem descriptions and actions taken — maintain accurately in a helpdesk tracking system following established templates.
  • Word processing and documentation software — use to draft basic support notes and user-facing instructions under editorial review.
  • Active listening techniques — apply when gathering initial problem details from end users reporting hardware or software issues at a support counter.
  • Pre-configured operating system images — deploy to replacement workstations by following a checklist under senior technician supervision.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
80%
Placement Rate
75%