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My LER
My LER
  1. Programs
  3. Hospitality Operations

Hospitality Operations

Colorado Mountain College

Short-Term CertificateCIP: 52.0906

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

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Locations

Where this program is offered

  • Glenwood Springs, Colorado

    802 Grand Ave., Glenwood Springs, Colorado, 81601-0233

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 11-9081.00

Skills

Active ListeningService OrientationSpeakingSocial PerceptivenessCoordinationReading ComprehensionManagement of Personnel ResourcesNegotiationCritical ThinkingWriting

Knowledge

English LanguageAdministration and ManagementCustomer and Personal ServicePersonnel and Human ResourcesMathematicsEducation and TrainingComputers and Electronics

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionWritten ExpressionProblem SensitivitySpeech RecognitionSpeech ClarityFluency of IdeasDeductive ReasoningInformation OrderingInductive Reasoning

Tasks

  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Plan, organize, or lead group activities for customers, such as exercise routines, athletic events,
  • Plan programs of events or schedules of activities.
  • Talk to coworkers using electronic devices, such as computers and radios.

Technology

Accounting softwareFacilities management softwareFinancial analysis softwareElectronic mail softwareCustomer relationship management CRM softwareDocument management softwareHuman resources softwareData base user interface and query softwarePresentation softwareOperating system software

Tools

10-key calculatorsCash registersCredit card processing machinesDesktop computersHandheld computersLaptop computersMulti-line telephone systemsPersonal computersPrivate automatic branch exchange PABX systemsVoice mail systems

Work Values

RelationshipsIndependenceAchievementRecognitionWorking ConditionsSupport
Career Pathways

Occupations this program prepares you for

  • Lodging Managers11-9081.00
  • Entertainment and Recreation Managers, Except Gambling11-9072.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: emerging (Level 1)(based on Short-Term Certificate)

  • Guest inquiries and basic complaints — address using established hotel policies and service scripts under direct supervisor guidance.
  • Guest registration process — execute accurately using property management software with coaching from senior front-desk staff.
  • Room rate schedules and posted pricing — read and explain to guests in compliance with pre-set tariff structures.
  • Staff shift schedules and daily task assignments — review and follow as directed by the department manager on duty.
  • Hotel facility walk-throughs — conduct to identify visible maintenance or cleanliness issues and report findings to supervisors.
  • Point-of-sale and basic accounting software — operate to process guest transactions and generate end-of-shift revenue summaries.
  • Departmental policies and standard operating procedures — study and apply under close oversight during initial assignment rotations.
  • Written guest communications and internal memos — draft using office suite software for review and approval by senior managers.
  • New staff orientation sessions — assist in delivering under the direction of a training manager or department lead.
  • Occupancy and daily revenue reports — compile from database systems and submit to management for review and decision-making.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported