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  1. Programs
  3. BUSINESS

BUSINESS

Community College of Aurora

Short-Term CertificateCIP: 52.0204

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Aurora, Colorado

    16000 E CentreTech Pky, Aurora, Colorado, 80011-9036

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-1011.00

Skills

CoordinationSpeakingReading ComprehensionActive ListeningCritical ThinkingMonitoringSocial PerceptivenessInstructingTime ManagementWritingNegotiation

Knowledge

Administration and ManagementCustomer and Personal ServiceEnglish LanguageAdministrativeComputers and Electronics

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionSpeech RecognitionSpeech ClarityProblem SensitivityDeductive ReasoningInductive ReasoningInformation OrderingNear Vision

Tasks

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to q
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Set goals and deadlines for the department.
  • Acquire, distribute and store supplies.

Technology

Document management softwareHuman resources softwareOperating system softwareCustomer relationship management CRM softwareData base user interface and query softwareDesktop publishing softwareContent workflow softwareComputer aided design CAD software

Tools

10-key calculatorsComputer data input scannersComputer laser printersDesktop computersLaptop computersLaser facsimile machinesLiquid crystal display LCD projectorsMulti-line telephone systemsPersonal computersPhotocopiersPhotocopying equipmentPostal scalesScannersVoice mail systemsMobile phonesNotebook computersPersonal digital assistants PDATablet computers

Work Values

SupportRelationshipsIndependenceWorking ConditionsAchievementRecognition
Career Pathways

Occupations this program prepares you for

  • First-Line Supervisors of Office and Administrative Support Workers43-1011.00
  • Administrative Services Managers11-3012.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: emerging (Level 1)(based on Short-Term Certificate)

  • Work schedules and duty assignments — prepare and distribute under supervisor review for a small office administrative team.
  • Company policies and work procedures — interpret and relay to staff members using written and verbal communication in a standard office environment.
  • Customer inquiries and basic complaints — respond to using established policies and scripts under direct supervisory guidance.
  • Employee timekeeping and attendance records — review and flag discrepancies for correction in a payroll or HR tracking system.
  • Production or shipping activity logs — verify details by reviewing standard reports under direction from senior management.
  • Document management software — navigate and organize digital files to support routine administrative workflows in an office setting.
  • Performance problems of individual employees — identify and report to senior supervisors using structured observation and basic documentation.
  • Active listening skills — apply during team briefings and one-on-one conversations to understand employee concerns in an office support context.
  • Job candidates for entry-level roles — assist in screening applications and scheduling interviews under the direction of an HR manager.
  • Customer relationship management (CRM) software — enter and retrieve basic customer data to support service and administrative operations.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported