Case Management | Community College of Rhode Island

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 13-1111.00

Skills

Critical ThinkingActive ListeningReading ComprehensionComplex Problem SolvingJudgment and Decision MakingSpeakingWritingSystems Evaluation

Knowledge

English LanguageAdministration and ManagementCustomer and Personal ServiceMathematicsEducation and Training

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionProblem SensitivityWritten ExpressionDeductive ReasoningInductive ReasoningSpeech RecognitionSpeech ClarityFluency of Ideas

Tasks

Gather and organize information on problems or procedures.
Confer with personnel concerned to ensure successful functioning of newly implemented systems or pro
Analyze data gathered and develop solutions or alternative methods of proceeding.

Technology

Word processing softwareDocument management softwareDevelopment environment softwareWeb page creation and editing softwareDesktop publishing software

Tools

Desktop computersLaptop computersLiquid crystal display LCD video projectorsPersonal computersUniversal serial bus USB flash drives

Work Values

RelationshipsAchievementIndependenceWorking ConditionsRecognitionSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium13-1111.00	Management Analysts	title_inference	$101,190 median$174,140 top	+8.8%	9,450

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Gathered data on operational problems — analyze patterns and propose alternative procedures with moderate oversight on mid-size client engagements.
Structured interviews with departmental personnel — conduct independently to ascertain unit functions, work methods, and staffing during an operational review.
Study plan for a defined work problem — develop covering scope, data sources, and timeline for an organizational efficiency project.
Findings reports and improvement recommendations — draft and refine for management review following an analysis of communications or information-flow issues.
Forms, reports, and distribution processes — confer with managers and end users to identify redundancies and recommend format improvements.
Business intelligence and database query software — run moderately complex analyses to evaluate cost, inventory, or production data for client deliverables.
Newly implemented procedures — support rollout by coordinating with affected personnel to ensure understanding and smooth adoption.
Training sessions for updated forms or equipment — facilitate for small staff groups in accordance with organizational training policy.
Competing priorities across multiple study workstreams — manage personal workload and deadlines using time-management tools on concurrent projects.
Analytical conclusions — communicate clearly in oral briefings to functional managers and project stakeholders in a consulting environment.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.