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  1. Programs
  2. Certified Customer Experience Professionals (CCXPs)

Certified Customer Experience Professionals (CCXPs)

Customer Experience Professionals Association

Certification

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

CCXPs possess comprehensive knowledge across all facets of customer experience management, from strategy development to implementation and measurement.

Format

Hybrid

Eligibility Calculator

Which aid programs apply to this program?

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

In today's experience-driven marketplace, organizations with customer-centric strategies consistently outperform their competitors. Certified Customer Experience Professionals (CCXPs) bring validated expertise to help your organization drive measurable business results through customer experience excellence. The CCXP demonstrates: - Mastery of global CX standards and best practices - Proven broad-based real-world CX leadership experience - Commitment to professional excellence and the highest levels of conduct - Continuous learning to stay current with evolving practices

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

No locations specified.

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

  • Assess customer insights and experience data to understand needs, perceptions, and improvement opportunities
  • Develop customer experience strategies that align with organizational goals and brand values
  • Design and implement customer experience solutions that improve interactions and drive innovation
  • Measure CX performance and demonstrate ROI through metrics, analysis, and reporting frameworks
  • Foster customer‑centric culture and accountability across teams to support consistent experience delivery
Career Pathways

Occupations this program prepares you for

  • Customer Service Representatives43-4051.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certification)

  • Multi-channel coverage (phone, chat, email simultaneously) — handle a routine queue without quality loss.
  • Customer objections and negotiation requests — handle within authority limits without escalating routinely.
  • Cross-sell and retention scripts — apply naturally on appropriate calls to hit team metrics.
  • Recurring escalation patterns — recognize early and route to the right specialist team.
  • Soft-skills techniques (empathy statements, paraphrase, summary close) — apply reliably during difficult calls.
  • QA scorecards and call-coaching feedback — incorporate consistently to maintain quality targets.
  • New-hire shadowing for tier-1 colleagues — host during onboarding weeks.
  • Customer notes and disposition coding — categorize accurately for downstream analytics.
  • Knowledge-base improvements — flag missing or outdated articles to the team lead.
  • Wrap-up time and call-handle metrics — meet without compromising customer experience.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported