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  1. Programs
  3. Certified Customer Experience Professional

Certified Customer Experience Professional

Customer Service Institute of America

Certification

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

The Customer Service Institute of America and the Training Bank have partnered together to create Maximizing the Customer Experience. This course leads to a certification as a Certified Customer Experience Professional giving you all the tools you need.

Duration

6 to 7 hours to complete

Cost

$285Show moreShow less

Format

Online

Eligibility Calculator

Which aid programs apply to this program?

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

This 8 Module, 6.5 hour interactive online course will provide you with a downloadable study guide, a personal action plan, and online quizzes and tests to help you better understand the material leading to certification. Once you have successfully completed the modules,you will be able to immediately print your certificate indicating your certification designation of Certified Customer Experience Professional. You will also be listed in our online Certification Directory and receive a CCEP logo for your use. You will have full access to this course for 60 days from the date you enroll.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

No locations specified.

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

  • Knowledge of the Importance of Service In Customer Focused Organizations
  • Apply Customer Focused Service Principles In Service Delivery
  • Identify and Respond to Customer Wants and Needs
  • Manage Customer Expectations and Perceptions In Service Delivery
  • Identify and Manage Moments of Truth In Customer Service Interactions
  • Build Internal Partnerships To Support Customer Service Delivery
Career Pathways

Occupations this program prepares you for

  • Customer Service Representatives43-4051.00
  • Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel41-3091.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certification)

  • Multi-channel coverage (phone, chat, email simultaneously) — handle a routine queue without quality loss.
  • Customer objections and negotiation requests — handle within authority limits without escalating routinely.
  • Cross-sell and retention scripts — apply naturally on appropriate calls to hit team metrics.
  • Recurring escalation patterns — recognize early and route to the right specialist team.
  • Soft-skills techniques (empathy statements, paraphrase, summary close) — apply reliably during difficult calls.
  • QA scorecards and call-coaching feedback — incorporate consistently to maintain quality targets.
  • New-hire shadowing for tier-1 colleagues — host during onboarding weeks.
  • Customer notes and disposition coding — categorize accurately for downstream analytics.
  • Knowledge-base improvements — flag missing or outdated articles to the team lead.
  • Wrap-up time and call-handle metrics — meet without compromising customer experience.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported