Utilities Technology | Cuyahoga Community College District

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-3021.00

Skills

Critical ThinkingReading ComprehensionActive ListeningJudgment and Decision MakingMonitoringSpeakingCoordinationWriting

Knowledge

Computers and ElectronicsCustomer and Personal ServiceAdministration and ManagementEngineering and TechnologyEnglish Language

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionProblem SensitivityDeductive ReasoningInductive ReasoningWritten ExpressionInformation OrderingNear VisionSpeech Clarity

Tasks

Direct daily operations of department, analyzing workflow, establishing priorities, developing stand
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and r
Review project plans to plan and coordinate project activity.

Technology

Customer relationship management CRM softwareDesktop publishing softwareWeb platform development softwareObject or component oriented development softwareData base management system software

Tools

Access serversComputer serversComputer tool kitsFile serversIndustry standard architecture/peripheral component interconnect ISA/PCI cardsInkjet printersInternet Information Services IIS ServersLaser facsimile machinesLaser printersMainframe computersMid-range computersMinicomputersNetware serversNetwork analyzersNetwork interface cards NIC

Work Values

Working ConditionsSupportAchievementRecognitionIndependenceRelationships

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium11-3021.00	Computer and Information Systems Managers	title_inference	$171,200 median	+15.23%	10,160

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Associate's Degree)

Departmental workflow priorities — analyze and adjust daily task sequencing with limited oversight to meet established service-level deadlines.
Cross-functional coordination meetings — facilitate discussions with department heads and supervisors to resolve recurring operational issues.
Project activity plans — review and coordinate timelines across multiple IT projects, flagging conflicts for senior leadership.
Programmer and analyst work products — assign tasks and conduct structured reviews of deliverables against technical specifications.
User technical support escalations — diagnose and resolve moderately complex computer problems, coordinating with vendor support as needed.
Data security and disaster recovery procedures — implement and test established recovery protocols in a corporate IT environment.
Emerging technology assessments — evaluate new tools and platforms and prepare adoption recommendations for management review.
Staff performance and training — deliver onboarding guidance and performance feedback to junior IT staff under departmental HR frameworks.
Database and development environment software — configure and query systems to support reporting and operational decision-making.
Operational standards documentation — author and maintain departmental procedures, standards, and policy updates for IT staff use.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.