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  1. Programs
  3. Flight Attendant Basic

Flight Attendant Basic

Cypress College

CertificateCIP: 49.0106

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

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Locations

Where this program is offered

  • Cypress, California

    9200 Valley View, Cypress, California, 90630-5897

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 53-2031.00

Skills

SpeakingActive ListeningMonitoringReading ComprehensionSocial PerceptivenessService OrientationCoordinationTime ManagementOperations MonitoringCritical ThinkingOperation and ControlJudgment and Decision Making

Knowledge

Customer and Personal ServicePublic Safety and SecurityEnglish LanguageTransportationPsychologyMechanical

Abilities

Oral ExpressionSpeech ClarityOral ComprehensionSpeech RecognitionProblem SensitivityNear VisionDeductive ReasoningInformation OrderingAuditory AttentionInductive Reasoning

Tasks

  • Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bo
  • Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belt
  • Monitor passenger behavior to identify threats to the safety of the crew and other passengers.
  • Determine the quantity and orientation of cargo, and compute an aircraft's center of gravity.
  • Direct ground crews in the loading, unloading, securing, or staging of aircraft cargo or baggage.
  • Train new employees in areas such as safety procedures or equipment operation.

Technology

Calendar and scheduling softwareComputer based training softwareSpreadsheet softwareOffice suite softwareElectronic mail softwareMobile location based services softwareEnterprise resource planning ERP softwareAccounting softwareInventory management softwareData base user interface and query software

Tools

Aircraft fire extinguishing systemsAutomated external defibrillators AEDBlood pressure recordersCabin management systemsCardiopulmonary resuscitation CPR equipmentCardiopulmonary resuscitation CPR masksChemical oxygen generatorsCommercial cooking ovensDesktop computersElectrical circuit breakersEmergency exit doors and windowsEmergency locator transmittersEmergency raftsEpi-pensEvacuation slidesComputer laser printersLaptop computersMulti-line telephone systemsPersonal computersPhotocopying equipmentTwo way radios

Work Values

RelationshipsSupportWorking ConditionsIndependenceAchievementRecognition
Career Pathways

Occupations this program prepares you for

  • Flight Attendants53-2031.00
  • First-Line Supervisors of Passenger Attendants53-1044.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Pre-flight equipment checks — independently verify that all emergency equipment, including oxygen bottles and fire extinguishers, meets airworthiness requirements before each flight departure.
  • Safety briefing delivery — confidently announce and demonstrate safety and emergency procedures to a full cabin of passengers with minimal reliance on scripted prompts.
  • Cabin compliance monitoring — conduct pre-takeoff and pre-landing aisle walks routinely, identifying and correcting passenger non-compliance with federal aviation regulations.
  • Passenger assistance coordination — assess and coordinate appropriate support for passengers with special needs, including mobility assistance and dietary accommodations, across a typical flight.
  • First aid administration — administer first aid and manage common medical situations, such as allergic reactions or fainting, using onboard resources with limited supervisor involvement.
  • Behavioral threat recognition — monitor passenger behavior throughout a flight and apply social perceptiveness skills to identify and appropriately escalate potential safety concerns.
  • Emergency procedure guidance — direct passengers through emergency procedures, such as brace positions or evacuation routes, with calm authority during an unplanned event.
  • Time-managed service delivery — coordinate meal and beverage service, passenger requests, and safety duties within strict flight time windows on a regional or long-haul aircraft.
  • Electronic communication tools — use airline email and office suite software to communicate with ground staff, document incidents, and review updated crew procedures.
  • Customer service conflict resolution — apply persuasion and active listening skills to de-escalate passenger complaints or disagreements in a professional, safety-conscious manner.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
20%
Placement Rate
67%