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  1. Programs
  3. Business Management (Tier 2)

Business Management (Tier 2)

Drake State Community and Technical College

Short-Term Certificate

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Advanced short-term certificate in business management. Covers human resource management, small business management, and business communications.

Credits

12 credits

Format

In-Person

Eligibility Calculator

Which aid programs apply to this program?

Record QualityEligibility Calculators
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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Alabama

    Alabama

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 11-1021.00

Skills

Reading ComprehensionActive ListeningSpeakingCoordinationManagement of Personnel ResourcesMonitoringCritical ThinkingSocial PerceptivenessWritingTime ManagementComplex Problem Solving

Knowledge

Administration and ManagementCustomer and Personal ServiceEnglish LanguageProduction and ProcessingMathematicsPersonnel and Human ResourcesEducation and Training

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionProblem SensitivityDeductive ReasoningSpeech ClaritySpeech RecognitionInductive ReasoningInformation OrderingNear Vision

Tasks

  • Review financial statements, sales or activity reports, or other performance data to measure product
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing
  • Direct administrative activities directly related to making products or providing services.
  • Serve as a link between management and employees by handling questions, interpreting and administeri
  • Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employ
  • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing

Technology

Document management softwareHuman resources softwareCustomer relationship management CRM softwareGraphics or photo imaging softwareData base user interface and query softwareCharting softwareAccounting softwareTime accounting software

Tools

10-key calculatorsCell phonesComputer scannersCredit card processing machinesDesktop computersDigital camerasHandtrucksHumidity test chambersLaptop computersMagnetic card readersPersonal computersPersonal digital assistants PDAPhotocopying equipmentPoint of sale POS systemsProfilometersAudio recording equipmentNotebook computersScanners

Work Values

RelationshipsWorking ConditionsIndependenceRecognitionAchievementSupport
Career Pathways

Occupations this program prepares you for

  • General and Operations Managers11-1021.00
  • Human Resources Managers11-3121.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: emerging (Level 1)(based on Short-Term Certificate)

  • Daily operations rhythm (open / close / shift change) — execute reliably under a senior manager's review.
  • Staff schedules within labor budget — produce for an assigned department on a routine week.
  • Customer service and front-line escalations — handle within department authority.
  • Inventory counts and routine receiving — perform per the operations manual.
  • Routine compliance checks (food safety, OSHA, ADA, opening checklists) — complete accurately and on time.
  • Daily sales and labor reports — produce, review, and discuss in standup with the GM.
  • Standard work procedures — apply consistently and coach hourly staff on adherence.
  • Hourly-staff coaching on routine performance issues — deliver verbal feedback per company policy.
  • Cash-handling and deposit procedures — perform per company controls.
  • Department safety routines and emergency procedures — execute and drill the team on quarterly cycles.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
26%
Placement Rate
53%