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  1. Programs
  3. Express Employment Professionals Business Office Technology Certification

Express Employment Professionals Business Office Technology Certification

Express Employment Professionals

Certificate

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

Format

Hybrid

Eligibility Calculator

Which aid programs apply to this program?

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

The Express Employment Professionals Business Office Technology Certification verifies individuals have acquired the technical computer skills necessary to be competitive in today's modern workplace. Those who earn the certification are more qualified and prepared to implement core technology and business skills in the workplace.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Alabama

    Alabama

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-9061.00

Skills

Active ListeningReading ComprehensionSpeakingWritingCritical ThinkingService OrientationTime ManagementSocial PerceptivenessComplex Problem SolvingJudgment and Decision MakingMonitoring

Knowledge

English LanguageCustomer and Personal ServiceAdministrativeAdministration and ManagementComputers and ElectronicsTelecommunicationsEducation and Training

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionWritten ExpressionNear VisionSpeech RecognitionSpeech ClarityProblem SensitivityInformation OrderingDeductive Reasoning

Tasks

  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems,
  • Answer telephones, direct calls, and take messages.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or exp
  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating s
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolv

Technology

Word processing softwareDocument management softwareDesktop publishing softwareHuman resources softwareData base user interface and query softwareInternet directory services softwareDevelopment environment softwareGraphics or photo imaging software

Tools

10-key calculatorsComputer laser printersComputer terminalsData input scannersDesktop computersDictation equipmentDigital duplicating machinesElectric typewritersLaptop computersLaser facsimile machinesLetter folding machinesMulti-line telephone systemsPersonal computersPhotocopiersPhotocopying equipmentComputer tool kitsDigital tapesMS-DOS-bootable disksMainframe computersNetwork analyzersNotebook computersPower metersPunchdown toolsRedundant array of independent disks RAID systemsReflectometersScrewdriversWire crimpers

Work Values

RelationshipsSupportIndependenceWorking ConditionsAchievementRecognition
Career Pathways

Occupations this program prepares you for

  • Office Clerks, General43-9061.00
  • Computer User Support Specialists15-1232.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Multifunction office equipment including fax machines and voice mail systems — operate and perform routine maintenance independently in a general administrative office.
  • Moderate-volume phone lines — manage calls, take accurate messages, and redirect inquiries with minimal supervision in an office support role.
  • Customer and employee questions, complaints, and information requests — address clearly and professionally using established procedures across routine office situations.
  • Electronic database and filing systems — update and maintain on a regular schedule to ensure accurate records in a computerized office environment.
  • Office activity records and business transaction files — compile, copy, and file consistently to support audit-ready documentation standards.
  • Digital and paper records — review and cross-reference to retrieve accurate information for staff or external requestors within expected turnaround times.
  • Outgoing correspondence and mail — compose, proofread, and prepare using correct grammar and office formatting conventions with limited oversight.
  • Numerical data, invoices, and reports — compute, record, and proofread to verify accuracy before submission in a billing or records-keeping context.
  • Customer relationship management (CRM) software — enter and update client contact records routinely to maintain current organizational databases.
  • Cloud-based data access tools — retrieve and share documents with colleagues and stakeholders following data-handling guidelines in a collaborative office environment.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported