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My LER
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  1. Programs
  3. Resort and Hospitality Management

Resort and Hospitality Management

Florida Gulf Coast University

Bachelor's DegreeCIP: 52.0906

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Fort Myers, Florida

    10501 Fgcu Blvd S, Fort Myers, Florida, 33965-6565

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 11-9081.00

Skills

Active ListeningService OrientationSpeakingSocial PerceptivenessCoordinationReading ComprehensionManagement of Personnel ResourcesNegotiationCritical ThinkingWriting

Knowledge

English LanguageAdministration and ManagementCustomer and Personal ServicePersonnel and Human ResourcesMathematicsEducation and TrainingComputers and Electronics

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionWritten ExpressionProblem SensitivitySpeech RecognitionSpeech ClarityFluency of IdeasDeductive ReasoningInformation OrderingInductive Reasoning

Tasks

  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Plan, organize, or lead group activities for customers, such as exercise routines, athletic events,
  • Plan programs of events or schedules of activities.
  • Talk to coworkers using electronic devices, such as computers and radios.

Technology

Accounting softwareFacilities management softwareFinancial analysis softwareElectronic mail softwareCustomer relationship management CRM softwareDocument management softwareHuman resources softwareData base user interface and query softwarePresentation softwareOperating system software

Tools

10-key calculatorsCash registersCredit card processing machinesDesktop computersHandheld computersLaptop computersMulti-line telephone systemsPersonal computersPrivate automatic branch exchange PABX systemsVoice mail systems

Work Values

RelationshipsIndependenceAchievementRecognitionWorking ConditionsSupport
Career Pathways

Occupations this program prepares you for

  • Lodging Managers11-9081.00
  • Entertainment and Recreation Managers, Except Gambling11-9072.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: proficient (Level 3)(based on Bachelor's Degree)

  • Full-scope lodging facility operations — manage autonomously across all departments, ensuring consistent service quality, regulatory compliance, and financial performance.
  • Annual operating and capital budgets — develop and administer independently, allocating funds across departments based on strategic priorities and financial forecasting models.
  • Complex or escalated guest disputes — resolve with sound judgment and diplomacy, balancing guest satisfaction with asset protection and brand standards.
  • Comprehensive staff performance management — design and execute evaluation frameworks, administer corrective actions, and identify high-potential employees for advancement.
  • Revenue optimization strategy — implement using dynamic pricing models, occupancy data, and competitive benchmarking within financial analysis software to maximize profitability.
  • Multi-department coordination plans — lead for peak periods, special events, and emergency scenarios, ensuring seamless operational continuity across the lodging facility.
  • Web presence and digital marketing initiatives — oversee using web page editing tools and CRM platforms to drive direct bookings and strengthen brand visibility.
  • Facility maintenance and capital improvement programs — direct using facilities management software, balancing guest experience priorities with long-term asset value.
  • Management training curriculum — design and deliver for supervisory staff, applying instructional best practices and adult learning principles to build operational capability.
  • Public safety and security protocols — evaluate and enforce across the property, coordinating with local authorities and updating procedures in response to emerging risks.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
Not reported
Placement Rate
29%