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My LER
My LER
  1. Programs
  3. Technical Support Fundamentals

Technical Support Fundamentals

Google

Micro-CredentialCIP: 11.1006

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

An introduction to the field of IT support| covering the basics of computing.

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

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Requirements

What you need to earn this credential

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Financial Aid

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Scholarships

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Locations

Where this program is offered

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 15-1232.00

Skills

SpeakingReading ComprehensionActive ListeningCritical ThinkingComplex Problem SolvingJudgment and Decision MakingMonitoringWritingActive Learning

Knowledge

Computers and ElectronicsCustomer and Personal ServiceTelecommunicationsEnglish LanguageEducation and TrainingEngineering and Technology

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionNear VisionProblem SensitivityDeductive ReasoningInformation OrderingSpeech RecognitionSpeech ClarityInductive Reasoning

Tasks

  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating s
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolv
  • Back up network data.
  • Configure security settings or access permissions for groups or individuals.
  • Analyze and report computer network security breaches or attempted breaches.

Technology

Document management softwareWord processing softwareInternet directory services softwareDevelopment environment softwareGraphics or photo imaging softwareTransaction security and virus protection softwareWeb platform development softwareOperating system softwareConfiguration management software

Tools

Computer tool kitsDesktop computersDigital tapesMS-DOS-bootable disksMainframe computersMulti-line telephone systemsNetwork analyzersNotebook computersPower metersPunchdown toolsRedundant array of independent disks RAID systemsReflectometersScrewdriversWire crimpersAsynchronous transfer mode ATM analyzersCable testersCaching enginesCisco Systems Cisco Application Visibility and Management AVM Traffic CollectorCommunications analyzersContinuity testersCopy machinesFabric analyzersFibre channel protocol analyzersLaptop computersLaser facsimile machinesLoad balancersNetwork address translation NAT appliancesPersonal computers

Work Values

RelationshipsWorking ConditionsAchievementSupportIndependenceRecognition
Career Pathways

Occupations this program prepares you for

  • Computer User Support Specialists15-1232.00
  • Computer Network Support Specialists15-1231.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: emerging (Level 1)(based on Micro-Credential)

  • Basic hardware components and peripheral devices — identify and label under direct supervision during initial workstation setup at an office help desk.
  • Standard operating procedures and technical manuals — read and follow step-by-step to complete guided software installations on end-user machines.
  • User inquiries about common software errors — receive and log into a ticketing system under supervisor direction at an entry-level support desk.
  • Cable connections and basic network peripherals — install and route according to provided diagrams under close technician oversight in a corporate office environment.
  • System startup and shutdown commands — enter and observe outputs to verify correct operation under direct guidance on standard workstations.
  • Daily performance indicators for assigned computer systems — monitor and report anomalies to senior staff during structured shift routines.
  • Incident records including problem descriptions and actions taken — maintain accurately in a helpdesk tracking system following established templates.
  • Word processing and documentation software — use to draft basic support notes and user-facing instructions under editorial review.
  • Active listening techniques — apply when gathering initial problem details from end users reporting hardware or software issues at a support counter.
  • Pre-configured operating system images — deploy to replacement workstations by following a checklist under senior technician supervision.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported