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  1. Programs
  3. HDI Desktop Advanced Support Technician (HDI-DAST)

HDI Desktop Advanced Support Technician (HDI-DAST)

HDI

Certification

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

This desktop support training certification validates that desktop and advanced technicians possess the required best practice knowledge and skills to provide quality technical support to customers and guidance to stakeholders.

Cost

Online Course: $899Show moreShow less

Format

Hybrid

Eligibility Calculator

Which aid programs apply to this program?

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

HDI's Desktop Advanced Support Technician course focuses on building the advanced skills required to provide excellent customer service and increase the productivity and capabilities of users, customers, and the business.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

No locations specified.

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

  • Recognize the role and value of advanced desktop support within the broader support organization
  • Collaborate with business stakeholders to optimize performance and drive operational efficiency
  • Apply advocacy and business relationship management skills to enhance communication and customer experience
  • Differentiate troubleshooting from problem solving to address root causes effectively
  • Use active listening and communication strategies to manage challenging behaviors and support complex user needs
Career Pathways

Occupations this program prepares you for

  • Computer User Support Specialists15-1232.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certification)

  • Routine hardware faults and software configuration errors — diagnose and resolve independently using diagnostic tools and knowledge base articles in a mid-sized business environment.
  • Operating systems and standard productivity applications — install, configure, and perform minor repairs on end-user machines with minimal oversight following approved specifications.
  • User inquiries about software operation and network connectivity — answer clearly and accurately, adapting explanations to non-technical audiences at a corporate help desk.
  • Equipment for new employee onboarding — set up and test including cables, peripherals, and licensed software in accordance with IT provisioning standards.
  • Technical manuals and vendor documentation — read and interpret to troubleshoot unfamiliar hardware or software issues within a defined support scope.
  • Communication logs and daily data transaction records — maintain and update consistently to ensure accurate documentation of all support activities.
  • System functioning during and after repairs — verify by entering commands and reviewing outputs to confirm resolution before closing support tickets.
  • Recurring user-reported problems — identify patterns across tickets and escalate systemic issues with supporting evidence to senior IT staff.
  • Internet directory services and remote support tools — use to locate resources and deliver remote assistance to distributed end users efficiently.
  • Basic user training on standard applications — provide informally in one-on-one sessions, adapting delivery to individual learning needs.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported