Improving African American Retention in Mental Health and Substance Use Disorder Treatment | HealtheKnowledge

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 21-1014.00

Skills

Social PerceptivenessActive ListeningSpeakingReading ComprehensionWritingJudgment and Decision MakingCritical ThinkingService Orientation

Knowledge

Therapy and CounselingPsychologyCustomer and Personal ServiceEnglish LanguageSociology and Anthropology

Abilities

Oral ComprehensionOral ExpressionProblem SensitivityWritten ComprehensionWritten ExpressionDeductive ReasoningInductive ReasoningSpeech RecognitionSpeech ClarityFluency of Ideas

Tasks

Maintain confidentiality of records relating to clients' treatment.
Encourage clients to express their feelings and discuss what is happening in their lives, helping th
Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies
Guide clients in the development of skills or strategies for dealing with their problems and coping with triggering factors.
Respond to client communications by monitoring voicemail and email, returning phone calls, and making follow-up calls for missed appointments.

Technology

Medical softwareData base user interface and query softwareElectronic mail softwareProject management softwareEnterprise resource planning ERP software

Tools

Desktop computersDigital medical thermometersFlatbed scannersNotebook computersPersonal computersSphygmomanometers

Work Values

RelationshipsAchievementIndependenceRecognitionWorking ConditionsSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium21-1014.00	Mental Health Counselors	title_inference	$57,480 median$96,620 top	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: emerging (Level 1)(based on Micro-Credential)

Client confidentiality obligations — apply by maintaining secure records and adhering to HIPAA and facility privacy protocols under supervisor review in an outpatient mental health setting.
Active listening techniques — demonstrate by reflecting client statements and paraphrasing concerns during initial intake sessions under licensed clinician supervision.
Client diagnostic records — complete standardized intake forms and progress notes accurately using electronic health record software with oversight from a senior counselor.
Suicide risk screening tools — administer validated instruments such as the Columbia Protocol under direct supervision to assess patient safety in a clinical outpatient environment.
Therapeutic rapport — initiate by engaging clients in open-ended dialogue to encourage expression of feelings during supervised individual counseling sessions.
Crisis intervention protocols — follow established agency procedures to support client safety during acute distress situations with real-time supervisory guidance.
Evidence-based counseling frameworks — identify and describe approaches such as CBT and motivational interviewing as introduced during graduate-level clinical training.
Client progress notes — draft session summaries aligned with federal and state documentation requirements under the review of a licensed clinical supervisor.
Social perceptiveness — apply by recognizing verbal and nonverbal cues that signal emotional distress during structured supervised sessions with individual clients.
Case management software — navigate electronic medical record and database systems to retrieve and log client information accurately within an agency's documentation workflow.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.