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My LER
My LER
  1. Programs
  3. UCLA-Tour of Motivational Interviewing

UCLA-Tour of Motivational Interviewing

HealtheKnowledge

Micro-Credential

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

This course provides an overview of Motivational Interviewing| a collaborative conversation technique for strengthening a person's own motivation and commitment to change.

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

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Requirements

What you need to earn this credential

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Financial Aid

Eligible funding programs

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Scholarships

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Locations

Where this program is offered

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-4111.00

Skills

Active ListeningSpeakingReading ComprehensionSocial PerceptivenessWritingTime ManagementCritical ThinkingService Orientation

Knowledge

Customer and Personal ServiceEnglish LanguageAdministrativeComputers and ElectronicsMathematics

Abilities

Oral ExpressionOral ComprehensionSpeech RecognitionSpeech ClarityWritten ComprehensionWritten ExpressionInformation OrderingNear VisionProblem SensitivityDeductive Reasoning

Tasks

  • Ask questions in accordance with instructions to obtain various specified information, such as perso
  • Identify and report problems in obtaining valid data.
  • Ensure payment for services by verifying benefits with the person's insurance provider or working ou

Technology

Project management softwareMedical softwareData base user interface and query softwareEnterprise resource planning ERP softwareCustomer relationship management CRM software

Tools

Computer data input scannersComputer inkjet printersCopy machinesLaptop computersLaser facsimile machinesMultiline telephone systemsPassenger vehiclesPersonal computersTelephone headsets

Work Values

RelationshipsSupportWorking ConditionsIndependenceAchievementRecognition
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium43-4111.00Interviewers, Except Eligibility and Loantitle_inference———
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: emerging (Level 1)(based on Micro-Credential)

  • Structured interview questions — ask in sequence under direct supervision to collect basic respondent data such as name, address, and age during scheduled interviews.
  • Interview scripts and protocols — follow without deviation to gather specified information from respondents in a call-center or office setting.
  • Respondent assistance — guide individuals through paper or electronic applications and questionnaires under the direction of a senior interviewer.
  • Data entry forms and computer screens — input interview responses accurately into designated fields using office suite or database software during routine data-collection sessions.
  • Incomplete or inconsistent responses — recognize and flag to a supervisor for review before finalizing an interview record.
  • Active listening techniques — apply to confirm respondent statements and avoid misrecording information during face-to-face or telephone interviews.
  • Office communication tools — use email and word processing software to send routine correspondence and maintain basic staff or appointment records.
  • Insurance benefit inquiries — initiate verification calls to a respondent's provider under supervisor guidance to support payment or service eligibility confirmation.
  • Patient telephone calls — answer and route appropriately, providing basic information about services while following established call-handling scripts.
  • Time management basics — organize a daily interview schedule to meet assigned call or appointment quotas within a structured administrative environment.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported