Understanding Addiction Services in Kansas: A Minicourse Series | HealtheKnowledge

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-9151.00

Skills

Social PerceptivenessService OrientationComplex Problem SolvingJudgment and Decision MakingActive LearningMonitoringCoordinationActive Listening

Knowledge

Customer and Personal ServiceAdministration and ManagementEnglish LanguagePsychologyEducation and Training

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionProblem SensitivityWritten ExpressionDeductive ReasoningSpeech RecognitionSpeech ClarityOriginalityInductive Reasoning

Tasks

Establish and oversee administrative procedures to meet objectives set by boards of directors or sen
Direct activities of professional and technical staff members and volunteers.
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and tha

Technology

Customer relationship management CRM softwareData base user interface and query softwareSpreadsheet softwareOffice suite softwareAccounting software

Tools

10-key calculatorsDesktop computersLaptop computersMulti-line telephone systemsPersonal computers

Work Values

RelationshipsIndependenceWorking ConditionsAchievementRecognitionSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium11-9151.00	Social and Community Service Managers	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: emerging (Level 1)(based on Micro-Credential)

Administrative procedures — follow and apply under supervisor guidance to support objectives established by senior management in a nonprofit or social services setting.
Staff and volunteer activities — assist in coordinating daily tasks under the direction of an experienced program manager in a community service organization.
Program quality indicators — recognize and document basic performance metrics while shadowing evaluation reviews conducted by senior staff.
Organizational policy documents — read, interpret, and apply established eligibility and program-requirement guidelines when assisting with client intake processes.
Personnel and budget records — prepare and maintain accurate files, spreadsheets, and reports using office suite and database software under supervisory review.
Client referrals and needs assessments — support direct service delivery by gathering intake information and escalating complex cases to licensed staff.
Community agency contacts — identify and begin building relationships with partner organizations by participating in outreach meetings alongside experienced managers.
Recruitment processes — assist with posting positions, screening applications, and scheduling interviews for staff and volunteer openings in a supervised capacity.
CRM and case management software — enter and retrieve client data accurately to support program tracking and reporting requirements.
Active listening and social perceptiveness — demonstrate attentiveness to client and colleague concerns during team meetings and service interactions in a community setting.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.