Express Employment Professionals Business Office Technology Certification | ICEV

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 15-2051.01

Skills

Reading ComprehensionActive LearningActive ListeningCritical ThinkingSpeakingWritingJudgment and Decision MakingMathematics

Knowledge

Computers and ElectronicsMathematicsEnglish LanguageAdministration and ManagementCustomer and Personal Service

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionInductive ReasoningDeductive ReasoningInformation OrderingCategory FlexibilityMathematical ReasoningSpeech Clarity

Tasks

Generate standard or custom reports summarizing business, financial, or economic data for review by
Maintain or update business intelligence tools, databases, dashboards, systems, or methods.
Manage timely flow of business intelligence information to users.

Technology

Data base reporting softwareDocument management softwareDevelopment environment softwareWeb page creation and editing softwareObject or component oriented development software

Tools

Computer serversData warehouse appliancesLaser facsimile machinesPhotocopiersScannersStorage servers

Work Values

AchievementWorking ConditionsRecognitionSupportIndependenceRelationships

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium15-2051.01	Business Intelligence Analysts	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certification)

Custom and standard business reports — generate independently using BI and data analysis software, tailoring outputs to meet specific executive, client, or operational stakeholder needs.
Business intelligence dashboards and systems — maintain and update on a recurring basis, applying version control and change documentation in a mid-sized enterprise analytics environment.
Timely flow of intelligence information — manage by coordinating scheduled report delivery, resolving pipeline issues, and communicating status updates to business users without close oversight.
Technical support for reports and dashboards — provide by diagnosing data quality issues, correcting query logic, and documenting resolutions in a shared knowledge base.
Industry and geographic trend analysis — conduct by synthesizing data from multiple sources and translating findings into actionable business strategy implications for management review.
BI output specifications — document with sufficient technical detail for handoff to development teams, including data models, KPI definitions, and refresh logic.
Spreadsheets and query-based analytical tools — build and refine to automate recurring calculations and reduce manual processing time across departmental reporting cycles.
Data collection workflows — design and execute using available industry reports, public data portals, and purchased data sources to populate analytical models consistently.
Complex problem-solving under ambiguity — apply inductive and deductive reasoning to diagnose unexpected data patterns and propose corrective actions in familiar analytical contexts.
Coordination with cross-functional teams — facilitate by translating business requirements into technical specifications and aligning analyst output with stakeholder expectations during project delivery.

Program Details

Detailed information about this program

The Express Employment Professionals Business Office Technology Certification verifies individuals have acquired the technical computer skills necessary to be competitive in today’s modern workplace. The certification assesses industry-valued and industry-recognized standards produced by Express Employment Professionals. A premier staffing agency in the U.S., Canada and South Africa, Express specializes in recruiting and placing highly-skilled professionals in a wide variety of industries, all of which require a basic knowledge of business office technology. Those who earn the certification are more qualified and prepared to implement core technology and business skills in the workplace. Additionally, the certification allows employers to identify and connect with more skilled candidates, filling gaps in the labor market and jump-starting individuals’ careers.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.