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  1. Programs
  3. Office Administration Technology - Medical Support Specialist Track

Office Administration Technology - Medical Support Specialist Track

Jefferson State Community College

Associate's Degree

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Office Administration Technology program prepares students for administrative support positions including executive assistant, administrative coordinator, medical office assistant, and legal office assistant.

Credits

64 credits

Format

In-Person

Eligibility Calculator

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

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Locations

Where this program is offered

  • Alabama

    Alabama

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-6014.00

Skills

Active ListeningSpeakingReading ComprehensionWritingService OrientationCoordinationCritical ThinkingTime ManagementMonitoringSocial PerceptivenessComplex Problem Solving

Knowledge

AdministrativeEnglish LanguageCustomer and Personal ServiceComputers and ElectronicsAdministration and ManagementMedicine and DentistryPersonnel and Human ResourcesLaw and Government

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionNear VisionSpeech RecognitionSpeech ClarityInformation OrderingProblem SensitivityDeductive ReasoningInductive ReasoningSelective Attention

Tasks

  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate i
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons accor
  • Create, maintain, and enter information into databases.
  • Manage and maintain executives' schedules.
  • Make travel arrangements for executives.
  • Prepare invoices, reports, memos, letters, financial statements, and other documents, using word pro
  • Keep track of employees' time.
  • Answer telephones and direct calls to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Complete insurance or other claim forms.
  • Organize and maintain law libraries, documents, and case files.
  • Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court official
  • Prepare and distribute invoices to bill clients or pay account expenses.

Technology

Document management softwareAccounting softwareWord processing softwareGraphics or photo imaging softwareWeb page creation and editing softwareDesktop publishing softwareMedical softwareBilling and invoicing softwareOffice suite softwareData base user interface and query softwareCalendar and scheduling softwareHuman resources software

Tools

Data input scannersDesktop computersDictation equipmentDigital camerasHandheld calculatorsHandheld computersLaptop computersLaser facsimile machinesMobile phonesMulti-line telephone systemsPagersPersonal computersPersonal digital assistants PDAPhotocopiersPhotocopying equipment10-key calculatorsElectric typewritersLiquid crystal display LCD video projectorsCredit card processing machinesDictaphonesHospital intercom equipmentLaser printersNotebook computersScannersSwitchboardsDigital audio recordersDigital duplicating machinesDocument scannersDocument shreddersMicrofiche machines

Work Values

SupportRelationshipsWorking ConditionsAchievementRecognitionIndependence
Career Pathways

Occupations this program prepares you for

  • Secretaries and Administrative Assistants, Except Legal, Medical, and Executive43-6014.00
  • Executive Secretaries and Executive Administrative Assistants43-6011.00
  • Medical Secretaries and Administrative Assistants43-6013.00
  • Legal Secretaries and Administrative Assistants43-6012.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Associate's Degree)

  • Multi-line telephone systems — manage incoming call routing, take detailed messages, and transfer callers independently during moderately busy office hours.
  • Visitor inquiries and customer service interactions — handle with professionalism and resolve routine concerns without supervisor intervention in a business office environment.
  • Departmental databases — create, update, and query records routinely using database user interface software to support ongoing administrative operations.
  • Word processing and desktop publishing software — produce well-formatted reports, letters, and internal documents with minimal proofreading support from others.
  • Electronic mail systems — coordinate information flow between internal departments and external contacts by organizing, prioritizing, and responding to messages in a timely manner.
  • Paper and electronic filing systems — maintain and update comprehensively, including indexing new categories of records to reflect evolving office needs.
  • Office equipment malfunctions — identify and report promptly, and coordinate repair or temporary workaround arrangements to minimize workflow disruption.
  • Scheduling conflicts for multiple supervisors or teams — recognize and resolve by applying sound time-management judgment within a fast-paced administrative environment.
  • Written business communications — compose clear, grammatically correct emails and memos independently, applying standard business-writing conventions for an office audience.
  • Competing administrative deadlines — prioritize and manage simultaneously by applying self-directed time-management practices in a general office environment.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
96%
Placement Rate
13%