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  1. Programs
  3. Office Administration

Office Administration

Lawson State Community College

Certificate

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

The Office Administration Certificate is a 35-credit-hour program covering personal development, business communication, principles of accounting, legal/social environment of business, computer applications, intermediate keyboarding, word processing, and records/information management. Provides foundational skills for entry-level office administrative positions including organization, computer skills, and business communication for diverse office environments.

Credits

35 credits

Format

In-Person

Eligibility Calculator

Which aid programs apply to this program?

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Alabama

    Alabama

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-6014.00

Skills

Active ListeningSpeakingReading ComprehensionWritingService OrientationTime ManagementCoordinationMonitoringCritical ThinkingSocial PerceptivenessInstructing

Knowledge

AdministrativeEnglish LanguageCustomer and Personal ServiceAdministration and ManagementComputers and Electronics

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionSpeech RecognitionSpeech ClarityInformation OrderingProblem SensitivityDeductive ReasoningNear VisionInductive Reasoning

Tasks

  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate i
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons accor
  • Create, maintain, and enter information into databases.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems,
  • Answer telephones, direct calls, and take messages.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or exp
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to q
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated

Technology

Document management softwareWord processing softwareDesktop publishing softwareHuman resources softwareData base user interface and query softwareGraphics or photo imaging softwareWeb page creation and editing softwareOperating system softwareCustomer relationship management CRM software

Tools

Data input scannersDesktop computersDictation equipmentDigital camerasHandheld calculatorsHandheld computersLaptop computersLaser facsimile machinesMobile phonesMulti-line telephone systemsPagersPersonal computersPersonal digital assistants PDAPhotocopiersPhotocopying equipment10-key calculatorsComputer laser printersComputer terminalsDigital duplicating machinesElectric typewritersLetter folding machinesComputer data input scannersLiquid crystal display LCD projectorsPostal scalesScannersVoice mail systems

Work Values

SupportRelationshipsWorking ConditionsAchievementRecognitionIndependence
Career Pathways

Occupations this program prepares you for

  • Secretaries and Administrative Assistants, Except Legal, Medical, and Executive43-6014.00
  • Office Clerks, General43-9061.00
  • First-Line Supervisors of Office and Administrative Support Workers43-1011.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Multi-line telephone systems — manage incoming call routing, take detailed messages, and transfer callers independently during moderately busy office hours.
  • Visitor inquiries and customer service interactions — handle with professionalism and resolve routine concerns without supervisor intervention in a business office environment.
  • Departmental databases — create, update, and query records routinely using database user interface software to support ongoing administrative operations.
  • Word processing and desktop publishing software — produce well-formatted reports, letters, and internal documents with minimal proofreading support from others.
  • Electronic mail systems — coordinate information flow between internal departments and external contacts by organizing, prioritizing, and responding to messages in a timely manner.
  • Paper and electronic filing systems — maintain and update comprehensively, including indexing new categories of records to reflect evolving office needs.
  • Office equipment malfunctions — identify and report promptly, and coordinate repair or temporary workaround arrangements to minimize workflow disruption.
  • Scheduling conflicts for multiple supervisors or teams — recognize and resolve by applying sound time-management judgment within a fast-paced administrative environment.
  • Written business communications — compose clear, grammatically correct emails and memos independently, applying standard business-writing conventions for an office audience.
  • Competing administrative deadlines — prioritize and manage simultaneously by applying self-directed time-management practices in a general office environment.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
56%
Placement Rate
9%